Christy L
22 tháng một, 2024
My check in time was supposed to be at 3 pm, however, room was not ready until much later and still had to wait additional 30 minutes for it to be cleaned. Pool was not open, feel like this should be communicated when booking.
After checking in, had to have cleaning guy come back to wipe stuff off the mirrors and wipe down the furniture since it had a complete layer of dust. Room was not vaccumed, and you could tell sheets were not changed, only made the bed up. Had to request towels from cleaning when he came back. He was very polite tho. Was in room for over an hour and luckily had door locked with security thing on door, because someone was attempting to enter the room without even knocking, just trying to use the key. No one responded when i asked who it was. About 2 hours later, same issue, someone attempting entry with key card but door was locked they couldnt get in. I was able to get to the door that time and it was a cleaning lady, who said she was "just checking to be sure room was clean" and it was her the 1st time as well. She stated she had attempted to come in pbefore as well, and realized we were already checked in. Not sure why she returned a 2nd time if she knew we were checked in, especially not even knocking 1st. Had what seemed to be homeless people milling in the corridor on the way to our room for several hours. The occupants above us were extremely noisy ALL NIGHT and sounded like they were having full on wresting matches and body slamming people. More
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