Moonfleet Manor - A Luxury Family Hotel

Amazing, wonderful, brilliant. We have stayed many times before and each year more investment goes in and the whole experience gets better. This year the Veranda (the kids play area) has had new equipment installed and it remains a unique offering loved by all. The food this year was impressive, with the new menu offering local favourites and other tasty dishes. The rooms were perfect - clean and well-stocked and the staff were all very responsive to requests.

A fabulous location for a family getaway! We went to Moonfleet to celebrate my mother’s birthday and had a fantastic time! The hotel is really geared up for children which meant the adults could relax knowing there was plenty to keep the little ones occupied! I wouldn’t recommend the hotel for those without children or those looking for a quiet getaway! The hotel is in a league of its own for the facilities it has; swimming pool, skittle alley, dino mini golf, den club, film room, play barn and best of all no judgement! We have all been in hotels where we are trying to keep our little ones from causing havoc but here we just didn’t have to worry, the children could be children and run and enjoy the facilities freely! A wonderful stay - thank you x

Four went for afternoon high tea (pre-booked) to celebrate a birthday. The tea was so good; two scones each, nice variety of sandwiches, and some lovely dainty cakes (I think three each). Plus a wide choice of teas. We were given the choice of outside or indoor table, we chose indoor as there were a couple of (well behaved) children outside. We were made to feel very welcome, we stayed for over two hours and were not made to feel we had ‘over-stayed’. A really lovely afternoon, perfect way to celebrate a birthday - big thank you to the team at Moonfleet Manor!

A beautiful hotel in a stunning location. The staff were welcoming and friendly and the breakfast (we ordered freshly cooked from the menu) was very nice indeed. The room we were in was luxurious and clean with a huge bathroom. The sea views from our room were absolutely fantastic - just a shame the weather wasn't brilliant. I'm not usually a fan of hotels that allow dogs due to concerns about cleanliness and noise - but thankfully we didn't encounter any during our stay. Would certainly recommend.

My last experience of this place back in 2021 was honesty not very great. The staff were not very accommodating or friendly, the hotel in its self was over-due a makeover, it was just dreary and almost run down. Though my family decided to give it another go as we heard it had recently been refurbished. I'm really glad we did! It has significantly improved. They have definitely the whole atmosphere, the staff were great! Especially a server Tom! Really great. The food had also improved though it did get a bit repetitive in the last days. Would recommend bringing some snack items to have during the day… Another thing you can do is request lobster as a main dish for the evening! The costal walks are beautiful especially in the mornings Overall would definitely recommend a visit if you come down to Dorset! 8/10 (I have also attached some photos of some of the dishes we had, would definitely recommend the Fish & Chips and the Brownie. Also during the August month they have a pizza oven serving Pizza from Mid-day till evening)

A stop off for lunch after walking along the Fleet. £9.00 for 2 pieces of bread slathered in thick margarine, a very thin slice of wet ham, 3 slithers of tomato and about 8 crisps. £7 for a small bottle of beer. £2 service charge. £18 in total?! Rip off.

We weee 10 of us in three suites. The rooms are spacious and comfortable but lack standard amenities in the room for the prices charged. The pool and kids clubs were good. Breakfast was hit and miss . Items finished not being replenished. Livi, Karen and Alex looked after us very well at meal times. Housekeeping need to have a check list to ensure that the rooms are cleaned to a very high standard and every towel replaced which has been removed. Tables in the lounges need to be cleaned when used tables are cleared. Most staff were friendly. I am sure my comments would have been different if Livi and Karen had not been around with friendly smile to take care of us.

We went for an afternoon tea as an anniversary gift. We also went with friends 7 of us in total. The tea and coffee arrived but had to ask for milk and more sugar there was only one small pot of sugar lumps. We paid for a dos tea too, which although he enjoyed it there was no pupacino as advertised and again we had to ask for it. Food was good and we all left full but when time came to pay they wanted a £28 service charge. They removed it when we complained about the service. Tbh it’s not somewhere that I will rush back too.

The hotel has a major flaw that ruins the experience. The restaurant / service. Cannot fault the staff for their friendliness. It seems to be the kitchen. Perhaps if the food was not so complicated it wouldn’t take so long! Place an order for drinks and food, it’s possible that your drinks will arrive after your starters. And when they do, the beer is warm. Send it back. Get another warm bottle. Out of stock on some of the wines. Very expensive drinks in general. Now for the food. I ended up ordering from the kids menu as the adults was so pretentious to the point it was not nice. Had a bbq carrot on pearl barley, the “crispy” onions were like rubber. The barley tasted like you were eating a soap bar. And the carrot was raw and charred. Every adult main I had was served with cav Nero which had been washed and cooked with sea water, then coated in enough salt to dry store a pig carcass over winter. Wife had a cod, it was cold in the middle. Sent it back, came back 5 mins later with the comment “chef says it’s ok” with the same fish just now colder and probably touched by many, 1 at least was the server who prodded it as he walked away. Often you had to wait at least an hour for your food, and when I say your drinks could arrive after. It’s that bad. Table next to us had eaten their starters before the 2 cocktails they had ordered at the start came out. When you consider a starter is ~£10 and a main ~£20 Dinner time with the kids could take over 2 and a half hours so bring your own entertainment. They do have games and a cinema. Which are needed to keep the kids entertained. To review the rest of the hotel. Rooms very nice. Staff very friendly and kind and caring - although I would say the chefs need a fire lit underneath them, and the wait staff trained on time management. Games hall excellent Other facilities top notch. If it weren’t for the dire slow service and overly pretentious undercooked over seasoned food it would have been an amazing stay. Kids enjoyed it over Christmas, but asked if they could eat somewhere else as it took so long. I’m just appalled about being given back undercooked cold fish. Suffice to say, it didn’t get eaten and went back on the plate - when there were 2 items on the plate - the fish and some charred salted veg, it’s pretty bad. Good thing I have some crisps, cheese and crackers upstairs in the room!!! Unfortunately no one seems to deliver to the hotel either so take away is off. But Mc Donald’s is about a 10 mins drive away. This has been our 5th stay here. And it’s been getting progressively worst. This was our most expensive stay yet at ~£1000 a night. Think it will be our last as well. It’s been a bit of a let down. We’re not the only guests feeling this way. It’s a common discussion point amongst the guests during idle chit chat at tables between us, well we are often sat at the same tables and often spend at minimum of 4hours a day sat next to each other! Just watching a family play mon