Tài Khoản Khách
ngày 17 tháng 9 năm 2024
I've really struggled to write this review. In the interest of fairness, I have therefore gone into a lot of detail to assist other future guests to ensure this might be the right hotel for them. To be clear this place has masses of potential, but they advertise as 5 star when it is really an average 4 star. We have stayed in many 5 star hotels, in Greece, and this is way below the standard we have experienced elsewhere. I’ll start with the positives: the hotel is very clean, our room was always spotless, the views and location of the hotel are stunning. The food at lunchtime and of an evening is very good quality and portions are very generous. The sun beds are super comfy, with proper deep comfy cushions. The orange juice at breakfast is lovely - I think it must be freshly squeezed. In fact all the food we ate was very nice at the hotel - with the exception of room service. The rocks area is just dreamy for sea swimming and views. What lets the Emilisse down firstly is service. Don’t get me wrong, some staff work super hard, but some appear just plain lazy. We arrived at 3pm and by the time we had unpacked and made it to the pool it was 5pm. We sat down and flagged down a waiter and asked for two drinks. Note - we flagged them down - they never, not once throughout our entire 7 night stay offered drinks to us or any other guests that we could see. The pool was about 50% full at this time and there were quite a few staff. Most were standing around chatting to each other or looking at their phones. After ordering, we waited 40 minutes for drinks and only then got them after I chased them up. Not a great start but we thought maybe it was a one-off. Sadly, it wasn’t. Staff seem to get very confused even if you do manage to order and on multiple occasions we witnessed them ‘losing’ guests when delivering drinks. The guests hadn’t moved, it’s just I think they take so long to be made and delivered the staff had forgotten where people were sitting! Our main gripe is the adults pool. It is a lovely area but there is ZERO service. No drinks, no food, just nothing. We sat here for 3 days out of our 6 and it was always the same. The hotel are missing out on huge revenue opportunity here! We would have spent hundreds of euros more across the week had we been able to order drinks easily. As it was, we filled our water bottles and made do with them. If they proactively offered guests drinks they would make so much money. We once went to reception and asked if we could have a coffee which was delivered, but we felt awkward and didn’t ask again and it was never offered after that either. What really annoyed us was most days, by 11am, the cushions and towels are still not put on the sun beds by the adults pool - if you want these, you have to go behind the unmanned and unused bar area and put them on yourself. They are pretty heavy some a struggle for some older guests and we found ourselves being a little younger assisting older guests. Not really what
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