Presulis Hideaway Apartments & Restaurant

We were quite disappointed with our stay at this property, which did not live up to the expectations set by its website. The property is marketed as a quiet, relaxing, and luxurious hotel/apartment complex, and given the high price point, we anticipated a premium experience similar to what we've enjoyed at other establishments in the area. Unfortunately, the reality was quite different. What we encountered was more akin to a traditional family-run establishment rather than the luxurious retreat we were promised. Upon arrival, we discovered that the room we had specifically booked through their website was not available. Instead, we were assigned a different room, which was far from what we had selected and paid for. The receptionist, who was polite, did show us an alternative room, but it was even worse: it lacked privacy and was directly in front of the always-busy pool. The room we were assigned was not listed in their catalog, as it is a new addition located next to the owner's apartment. It was far from the peaceful environment we expected, being situated beside the restaurant and above the main road—the only road leading to the property. The view was nothing more than the rooftop of the restaurant (probably a quarter of the beloved castle was visible). When we addressed our concerns with the manager, we were told they were considering “downgrading” the room, yet we were still charged the full price for the luxury chalet we had originally booked (ah no, they gave us one body lotion and a shower gel). This was incredibly frustrating and demonstrated poor customer service. It felt as though they didn’t care about our experience at all. Additionally, there were several other aspects that contributed to our dissatisfaction. The property lacks a genuinely relaxing and private area; music plays constantly, with the same tracks looping endlessly. The breakfast self-service area is small and cramped, barely accommodating four people at a time. Other issues we encountered included a balcony facing the road with a bright, powerful light that couldn’t be turned off, hair in the sheets, and even a contact lens left in the bathroom. Our overall takeaway is that this property, like many others, fails to deliver on its brand promises. Perhaps we were simply unlucky, but it seemed that no one at the property truly understood—or cared about—our concerns.

We love this place, the Spa is amazing and the people are very friendly, the nature is so beautiful. You should try the wonderful restaurant, the have also a big selection of local vines. Our kids loved the warm swimmingpool and the garden. We definitely come back

Das Presulis Hideway Apartments & Restaurant in der Nähe von Völs am Schlern bietet eine wunderbare Mischung aus familiärem Charme und herrlicher Natur. Schon beim Betreten des Hotels spürt man die Herzlichkeit der Gastgeber, die uns sofort das Gefühl gaben, willkommen zu sein. Das Ambiente ist gemütlich und einladend, perfekt für eine entspannte Auszeit vom Alltag. Besonders hervorzuheben sind die wunderschönen Wanderwege, die direkt vor der Tür beginnen. Ob gemütliche Spaziergänge oder anspruchsvollere Touren – die Umgebung bietet für jeden Geschmack das Richtige. Die Wanderwege führen durch malerische Landschaften, dichte Wälder und entlang von klaren Bergbächen, und immer wieder wird man mit atemberaubenden Ausblicken auf die umliegenden Gipfel belohnt. Auch im Hotel selbst wurde viel Wert auf Komfort gelegt. Die Zimmer sind liebevoll eingerichtet und geräumig. Die Betten waren äußerst bequem, und die Sauberkeit ließ keine Wünsche offen. Nach einem langen Wandertag konnten wir uns in der kleinen, aber feinen Wellnessoase (Sauna) entspannen, was den Aufenthalt noch angenehmer machte. Die Küche des Hotels hat uns ebenfalls überzeugt: Das Frühstück war reichhaltig und abwechslungsreich, mit vielen regionalen Produkten. Auch das Abendessen war immer ein Highlight – die Gerichte waren nicht nur köstlich, sondern auch schön angerichtet. Insgesamt haben wir uns im Hotel Bergblick rundum wohlgefühlt. Die Kombination aus familiärer Atmosphäre, hervorragendem Service und der traumhaften Naturkulisse macht es zu einem perfekten Ort für einen erholsamen Urlaub. Wir kommen auf jeden Fall wieder!