Campanile Lyon Sud - Feyzin

Comfort and safety concerns. This motel style hotel was convenient but the room was very small, barely space to move around the beds. Twin bed differed greatly. One was fairly comfortable but the second was lumpy and every spring could be felt. Most concerning was the bath/shower. It was very difficult to climb in for us in our 70s. There was no non-slip mat or safety handles and the surface was very, very slippery.

Great for a stopover but a drive to nice restaurants etc

This hotel is located close to the ‘autoroute du soleil’ which is why we picked it on our way south. Downsides: it’s located in a very industrial area, with a huge factory just next to it. There’s no fridge in the room. You pay 100 EUR on average/night for a double room which is quite overpriced if you ask me, but it’s just the price you pay for a clean room in French cities. Plus: friendly staff, secured parking, decent breakfast, clean room. In just a 5 min drive you can reach the highway again and continue your road trip. Rooms were quiet. We had an issue upon check-out due to Trip.com having provided wrong information to the hotel (I had paid for a room with breakfast to Trip.com and the hotel couldn’t see the same on their reservation system so they thought I hadn’t paid for breakfast.) It was the first time I booked a room via Trip.com. It took me a while to find out how I could talk to their customer service. After 5 min of chatting with customer service, I got one of their assistants on the phone who talked to me first, then to the hotel staff and after the talk, trip.com asked me to pay the hotel for my breakfast once again and said they would refund my breakfast, which they meanwhile did. But all in all we nearly lost an hour of our precious vacation time due to this issue, which is why I’m very reluctant in using trip.com for a second time. I never had these kind of issues with *********** or **********. Luckily the Campanile employee remained friendly all the time.

Average

Correct

Un certain « Carlos » très désagréable au téléphone nous a très mal parler lors de la réservation, sur place pas mieux personne froide et désagréable , la propreté laisse à désirer, le restaurant tous es congelé, malgré les effort du cuisinier pour le masquer .