Riad Fes Kettani

This is a beautiful riad, with a beautiful team of hard-working and excellent Moroccan staff. Unfortunately, our experience as a team of 16 women on a pilgrimage was tainted by the very poor behaviour of the French owner and host of the riad. We found her to be distant and cold from the beginning, often feeling watched and surveyed by her - in stark contrast to the oustanding Moroccan team she has. This we may have excused despite it making us feel uncomfortable, but her behaviour on one afternoon was particularly disappointing. When our Moroccan guide who was born in and has lived in Fes his whole life and is well respected arrived, she stood up and surveyed us and him. He greeted her warmly and kindly, though she ignored him. He remained standing whilst we prepared to leave. He asked if he may check something on the wifi whilst waiting, and she rather rudely and uncharitably said no. It was very uncomfortable for us and him, and she didn't approach any of us to discuss it and instead continued to stand over watching all of us. Despite her rudeness, he warmly greeted her as we left, which she again ignored. She then approached one of us after he left and asked that he does not return again, and proceeded to ignore us all in the street for the duration of our stay. Fourteen of us then departed, and she sent a message apologising for her behaviour, and she then proceeded to behave as you would expect a host to towards the remaining two guests. Although this apology did come, she had opportunities to rectify the situation in the moment, and for days after, yet she continued to affirm her position and behave rudely, ignoring us and making us feel very uncomfortable. This was a disappointing experience and we shall not be returning, despite the excellent Moroccan team.

Walk into this elegant space of Moroccan opulence. Every detail….rooms , bathrooms , furniture adds more to the old school Moroccan charm. Good breakfast, we buoyed our dinner first night too Service is great …. Great staff!! Loved it …..loved it

I loved the beautiful Riad! The staff were very kind and extremely helpful, the only downside was the location. You need to go through many small narrow streets to get to it, I would recommend this if you are going in a group or at least with a friend. If i had gone alone, I would have felt scared to walk by myself to find it. The rooftop patio was also very beautiful!

Service at the Riad was great. Special thanks to Latifa, Yousef and Abdou for making our stay so pleasant. Rooms were in great shape and had the little touches that showed great taste. For our departure Latifa and Dominique went out of their way to ensure our tour guide picked us up from the parking lot closest to the Riad. The location of the Riad is approximately 15-20 minutes away from the parking lot so getting to/from the Riad with luggage in tow is difficult and ended up being frustrating for us. Overall beautiful Riad with a lovely rooftop.

When I return to Fez, it will be to stay at Riad Kettani! Within its walls is the Morocco you want to know. The management and staff are well versed in the needs and desires of their foreign traveler guests Their extraordinary culinary crew continue to delight with their traditional Moroccan Breakfast and Dinner cuisine. A must experience when in Fez, Morocco.

Latifa and Dominique are excellent hosts. Staff is very helpful, attentive and kind. Rooms are spacious and beautifully constructed including the bathrooms. At dinner we had the best tagine out of all the places we have traveled in Morocco. Very family friendly. I highly recommend you stay here.

Riad and staff were very nice, but area around the Riad was very dirty

This was our favorite place in our 2 weeks in Morocco. It was like staying at a Riad in the past. The furniture and furnishings in the central area and our room were gorgeous. There was beautiful wood work, wonderful tile, and stained glass. It was a very special place. Everyone there was also fantastic. We had dinner there all 3 nights, and they were some of the best meals we had. Plus they were all in a wonderful setting. One night was on the roof top patio, and the others in the central area. The breakfasts were also delicious. Everything was also very clean and comfortable. The one thing that was also very authentic, but for some could be difficult, was the stairways are small and fairly steep. They carried our luggage up and down for us, so we didn't find it a problem.

Beautiful place and the staff, Latifa, Abdul made our stay unforgettable. Great location inside the Medina, close to everything, one minute from top tanneries and like 3 min walk to taxi pick up area. Thank youuu.