Tài Khoản Khách
ngày 20 tháng 6 năm 2023
This was one of the most horrible experiences I've ever had. When my friend and I arrived we were told that the specifications given on the booking site where we chose the accommodation did not apply - we would not find a washing machine, a dryer, ironing facilities, a hair dryer, as the list of room features suggested. When we asked about them we were told that they did not have any of those facilities within the rooms. We complained, and the hotel manager immediately insisted on us cancelling the booking altogether. This was quite a shock, and had never happened to any of us ever before. They offered to do our laundry, but made it very clear that they would charge us for this service. We were very frustrated but decided to stay, only to find out the next day that the management had cancelled our booking. The only reason for doing so and not telling us that I can see is that we were not able anymore to place a bad review on the booking website (but there are others, like this one here). The spa person seemed a bit ashamed of the treatment we were given and said to me he "wanted to see me smile again" and offered to do the laundry for free. I found that very intrusive and out of place and we declined. Anyway, the Riad really has seen better days. The place is filthy, we had several fat cockroaches in the bathroom which were only partially removed by the maid. The breakfast is a disappointment, only bread and a tiny little bit of jam, not the abundance of fresh food like fruit, tomatoes, olives, cucumber, cheese etc. we had in other places, and we were particularly disappointed when we were told that we could not have our breakfast on the roof terrace (as the photos of the Riad would suggest). The only good feature is the location: close to Bab Rcif and the entrance to the souk was nice. Next time in Fes I would happily avoid this Riad, and I strongly suggest you do the same.
Dịch