Kechao Light Luxury Hotel (Phoenix Ancient City Hongqiao Branch)

Thank you Yingzi and Hwa Hwa. I am very happy yo have chosen this hotel. as i walked around town looking at most home stay, I felt that hotel kechao has provided such an excellent service with their special way. Upon arrival, they have given a lot of instructions on how to visit this town. They have also given us some fruits once we were back to the room. The room is probably one of the best in town I would say. I have studied a lot of other hotels but I am so happy with this one. Plus it is directly next to famous hongqiao bridge. Before you start your journey they gave you a rough guide instructions on how best to walk around the ancient town. Once you start walking, you can use the interactive map the hotel sent you via wechat. All in all, this is the best stay throughout my trip. Thanks to both the staff Hwa Hwa and Yingzi. They have been such a great help. All the photos are from my own stay. Have I mentioned their breakfast? My gosh... It was one of the most satisfying one. They brought it to our room. Maybe because it was the low season but it is really much appreciated. Nice breakfast. Their shampoo is so fragrant that we wanted to buy but too bad it wasn't for sale. Plus the room has got the smart control system using xiaudo. But only in Chinese. We definitely appreciate they hotel for their service.

Good hotel, recommended this hotel for traveling, you don’t need to bring your luggage through the stone in the ancient town, the hotel was located at the front of Hong qiao bridge and has a very good service although they don’t have elevator but they have staff to help you to bring the luggage to the 3rd floor and the front desk is very warm welcome

Hotel location is excellent. Right in the midst of town centre. Room is spacious, clean and has an excellent view of the ancient city cum river. Only challenge is the low ceiling between the bedroom and the living room. Also note that living room has a pitch roof with low ceiling on both ends. Being a refurbished ancient building, the hotel is located on the 3rd floor without any lift. Great service provided though to carry our luggage up and down during check-in and check-out. Highly recommend :)

Very helpful & lovely housekeeper 桂子 welcome us just outside hotel entrance. She gave us a free upgrade to a super delux room. Very clean & luxurious hotel stay. Highly recommended.

Hotel is clean and location is great. Every service staff were nice and 颖子管家 is very kind and helpful. Will definitely stay there again if we come back to Fenghuang.

Hotel staff were unhelpful in arranging transport for my entire family of 11 members. We were left stranded on a winter night at the tourist Centre with no taxis willing to take us to the hotel as only selected vehicles are allowed to enter the ancient town. One of my rooms was filled with low beams and it is claustrophobic to sleep in. Furthermore, the hotel was located at level 3, meaning entering and leaving hotel will be a chore, especially for families with young children. Lastly, despite that this hotel is non-smoking hotel, guests still smoke in the common corridor. As matter of fact, the location is great though.