The Blue Anchor

We loved staying at the blue anchor. Highly recommended!!!

This is very much a pub and not a hotel. They should in no way even attempt to say that this is a good place to stay. It’s a pub on a busy junction. The rooms are rather outdated and quite frankly, like an American motel. There are cigarette burns for every lost soul that ever had the misfortune to stay here. Yours, Morris Baker.

Have visited the blue anchor a couple of times now and have not stopped raving about it to friends and family etc. who have also visited from my amazing reviews. Lovely food, great staff, so we thought. I called on 22 November 2023, and can see from my call log that I have a 5 minute phone call with them. I double checked I could use my Tastecard whilst booking my next visit on 5 December 2023, I triple checked as there was 6 of us coming and money is tight at the moment. The young man on the phone reassured me that I will be able to use my tastecard, he even took my tastecard number down as I read it out. Fast forward to 5 December 2023, we have a lovely meal, all have a starter main and dessert as we had been promised the 2 for 1 deal with the tastecard. Go to pay, and they tell me that the tastecard is not applicable. I cannot tell you how upset I was. It was embarrassing. I could not afford to pay for this whole meal when I had been promised the deal. The manager was rude, did not apologise for any miscommunication etc. when it was his staff telling me that we would get the deal. He explained that it said on the tastecard app “Not applicable in December” but when ringing up and TRIPLE checking with YOUR staff member, they reassured me it would. They then were assuming that I was lying about giving my tastecard number? The most awful customer service I think I have come across. To think I was recommending the pub to so many people, I am truly gutted and so upset that what was meant to be a lovely family meal turned into nothing but stress due to the cost of it. Will now be telling those friends and family not to return. Appalled by the customer service at this place.