Extended Stay America Select Suites - Fayetteville

This year we have utilized this property as a housing option for our students. The staff at the Extended Stay has been excellent. They have provided an extra level of customer service and resources or the students residing at the property. They have been very open to working and making adjustments to meet the needs of this unique population.

I recently had a wounder experience at the hotel the rooms were spacious, tastefully decorated, and offered stunning views. The staff was exceptionally courteous, going above and beyond to ensure a comfortable experience. The central location made exploring the city convenient. Overall, my stay was a perfect blend of comfort and sophistication, making a top choice for anyone seeking a memorable and indulgent hotel experience.

My reservation was for this Wednesday Before I even arrived I I called before check in time to see if I was able to check in early the women I spoke to on the phone was already rude and had an attitude but she told me I could check in at 1:00 if their was a room clean . So at 1:00 I arrive and she’s telling me nobody ever told me I can check in at 1:00and making it seem like I was making things up ,when that was the whole reason I drove there at that time . So she proceeds to argue with me using a loud tone saying “ I have no rooms right now you can not check in “ when she told me I could so I leave and come back around 2:30 at this point I really want a refund but they don’t even have refunds here so Im starting the check in process again and she’s says who’s staying with you I said me and my boyfriend would be in the room at the time I was checking in he wasn’t even with me and she is saying I could not check in because he wasn’t with me and she wanted see his id in order for me to check in when he wasn’t even with me at the time and his name wasn’t on the reservation. Being from New Jersey I have never experienced something like this before, since I couldn’t get a refund I tried to work w the rude lady because I didn’t want to waste my money her name was Ms. Sarah and she says she was the general manger everything that comes out of her mouth was a hostile nasty tone . And there’s more ! After she said she needed his id even though he wasn’t with me I said can I show you a picture since he isn’t present she said no she can’t except any pictures so I was like ok so when’s a later time I can check in ? Then she changes her mind I guess because she seen I wasn’t leaving without answers . And says to her employee “just check her in she’s only staying for one night anyway “ wow way to treat customers . Once I check in to the room it’s it’s identical to a hospital room or a rehab the beds don’t even look like the pictures it’s on a box spring I haven’t seen one of them in years especially not in a hotel . I could not even get comfortable sleeping I was tossing and turning the whole night it was just terrible . Then the next morning she decides to knock on my door and proceed to come in my room at10:11 before it’s even check out time saying oh check out time is at 11 are you checking out like she was rushing me to leave even though I was ready to run out of there anyway . Considering the fact this was my first time visiting Fayetville nc this was not a welcoming experience for me . Stay away from here !