Candlewood Suites Conway

A two-night stay that was a disaster, and every layer of customer service was a dis-service. The toilet was unusable in my room - a coffee maker not working? OK, but the toilet?? Fix it, or find me another room. The evening manager failed to fix it, promised it would be fixed the next morning. The morning manager was reminded and promised to fix it. The evening manager was back that night when I returned and discovered it was still broken, and promised to get to it. Obviously, a critical item in my room was not working, and there was no accommodation made. I finally asked for a partial refund (I was trying to be reasonable) and was refused. I then appealed for partial refund via my credit card and was refused by the property. What a horrible experience, and what a horrible place to stay. The difference between this property and the half dozen others around it? Customer Service. Where do you feel welcome? Where do you feel confident the room is clean, serviced, and ready for you? Definitely not Candlewood Suites in Conway.

Checked in. Not satisfied with room, no outlets for two CPAP and torn chair. General Manager Sloene Sutton was very rude, raised her voice to me and my husband when I informed her I was going to leave a bad review then threatened to kick me out when I informed her she was not going to raise her voice to me. Totally unacceptable attitude and very unprofessional. IHG does not need people like her working for them!