Farnham

Arrived late at short notice. Had an urgent meeting next day and required Internet access to prepare. Got settled in room, only to find that WiFi wasn't working. No Web access. Did some work offline. When finished, turned on TV but sound didn't work. Oh well, went to sleep. Got up next morning and went for breakfast. There wasn't one because the kitchen was closed, despite my having pre-paid for it. All thar was available was a cold buffet mainly consisting of bread products which I cannot eat for dietary reasons. Ended up with a coffee and a small pot of yogurt. Really good value for £12 - not. When I complained to the person in the dining room, I was met with an indifferent shrug and told "I could speak to the manager if I wanted to". On returning to reception, there was no one available to discuss the matter with and I was short on time, so I just left. Terrible. I particularly object to the way that Premier Inn were happy to take pre-payment for the breakfast but then couldn't care less about actually providing it. NOT ACCEPTABLE.

Very nice hotel. All nice and modern. Friendly staff on check in. Issues issuing key cards but apologetic with the delay. Nice clean room. Comfy bed. Decent shower. Ticked all the boxes for a one night stay. Beefeater was very nice for dinner and breakfast. Again friendly staff and tasty food. Parking around the back in the Sainsbury’s car park. £6 I think I paid for overnight. At £48 (plus additional parking) for a Thursday night you can’t go wrong. Highly recommend.

Been at this hotel Sunday-Friday for the last 8 weeks, not had any issues, very clean and tidy and the staff are great, especially the wonderful young lady on nights (prudance), she is very welcoming and helpful! Would definitely recommend.

I had a premier plus room, room was very nice was clean and the bed was very comfy, had a nice selection of tea, coffee and water in the fridge. I was impressed with the overall experience of the hotel was great value for money. The breakfast was also a great selection and nice food. Would definitely recommend I enjoyed my stay

Very poor start after a long day of traveling we were hoping to put our feet up and chill out before the evening ahead but that wasn't possible. I have had the wrong hotel room before, different type etc but NEVER one that has not been cleaned ready for us when we went down to tell them what happened they though we were lying and didn't believe us!!! They couldn't do anything but apologies as they were fully booked and didn't even have the room sorted for a few hours later! Very very poor from premier inn never had this sort of service before with no offer of free drinks or food safe to say I won't be staying with them again!

Room was okay, view was the bins of the restaurant and council depot. The biggest problem was the WiFi. First I tried the free wifi - it was awful. I then paid £5 for 24 hours of the ‘ultimate’ wifi, that was worse. Also there’s no Vodafone signal either, so I couldn’t use my phone either.