Alton Towers Resort

Staff were incredibly helpful and welcoming. They all had excellent communication skills and were trained well in trained in assisting families with special needs. The hotel room was clean and comfortable and the pillows were perfect Unfortunately it was incredibly noisy. The hotel could do with signs reminding people to be courteous of other guests. Slamming doors and talking loudly and shouting in the hallway after 10pm is not ok. This did carry on until midnight and started again at 6:30am.

Mattress was so hard and uncomfortable in exploxer room, the bunk beds were not made for older children, looks like to standard single beds were put together, not very sturdy for older kids, no head room between the bottom and top bunk, secret garden menu was very minimal and way over priced for the portions,

Went for my sons 17th birthday stayed in Alton towers hotel. The staff were amazing. Friendly and very helpful. A special mention for the lovely Amy nothing is any trouble always takes time for our son as a bond has form over the last few years. We can not thank u enough for going above and beyond for us and all the other customers that stay. You really did make my boy (Jay) birthday

Brilliant stay, we stayed in the Alton towers hotel, it was lovely. We went to the splash mountain for food as it was expensive but all you can eat. Our stay was lovely and clean and comfortable. A family of 5 we all slept in the same room all with our own bed. Mick on reception was fantastic he helped us so much with any enquiries plus letting us know about the bounce back pass to use the next day in the park. A really lovely family weekend away

Brilliant holiday. Everyone had a fabulous time. Hotel staff fantastic . The park had something for everyone. Our granddaughter had the most amazing time on the rides. Food in hotel and park lovely . Will definitely go back again. Clean room and cleaned every day.

Where do we start... We had an "explorer room", which is code for "cheapest possible". Was still £150, which would buy you a decent room in any good London hotel for a night. The room was last refurbed in 2005 I'd guess. The desk had been polished more times than the Queen's cutlery, and frankly I didn't even want to touch it. The bathroom was only just passable, assuming you kept everything you own away from the surfaces. Don't look too closely at anything or you might think you're in a Butlins chalet. The shower was amusing. Its installed in the middle of the (small) bath, so you cant actually use it without some form of contortion. The bed sheet hasn't been tucked under the mattress and was just left hanging around the whole bed. TV from pre-industrial era, and remote was icky. No sockets next to bed, of course. £10 for two Lemonades in the bar, which at this point is just expected. Merlin have decided that retail price no longer mirrors cost in any way shape or form, and its simply about picking a ridiculous number and charging that. I mean, where else are you going to go for a drink? ..... I suggest home. Merlin are just absolutely milking the daylights out of its customers at this stage. No longer are they even pretending this is either good value, or a good offering, they simply don't care, all about the shareholders baby. I strongly recommend that you don't stay here, come for the day to the park if you really feel the need to stand in queues for 8 hours and only get on 3 rides, or stay in a local hotel, which I'm sure would be better. I don't know this for a fact but i'm guessing it won't be worse.