Premier Inn Falkirk North

Had to stay here for one night during the last storm as no electricity or gas. Got slapped with a Horizon parking fine- went back to hotel who WILL NOT sort it out. They just gave me an invoice to send to them- still trying yo sort it out. Avoid at ALL costs!

The room felt scruffy and dirty, really put us off using Premier Inns again. Most uncomfortable nights sleep I’ve had , pillows hard like bricks, dust everywhere, hairs all over bathroom, paint peeling off walls, very scruffy room. we wondered if the bedding had been changed

We recently stayed at Premier Inn Falkirk North and had a mixed experience. Positives: • The staff were friendly, welcoming, and helpful throughout our stay. • The room and facilities were clean and well-maintained. • Convenient location for our needs. Negatives: • The room was uncomfortably hot, with no air conditioning despite it being advertised most hotels with air conditioning. We had to open the window for ventilation, but as it was a ground-floor room and we had children with us, this didn’t feel safe at night. So kept closed at night. • The soundproofing between floors was poor. We could hear every step and movement from the room above, which disrupted our sleep. • The shower water pressure was very weak. • The WiFi didn’t work, which also made the smart TV unusable. • Breakfast was disappointing as several items listed as included (black pudding, tomatoes, strawberry yogurts, white bread) were missing. Overall, while the staff and cleanliness were excellent, the lack of comfort and missing amenities made the stay less enjoyable. Improvements to air conditioning, WiFi, soundproofing, and breakfast options would make a big difference.

The reception staff where more than helpful got extra tea and coffee and breakfast was very good they made us porridge and poached eggs fresh on top of the full fry, also we left the dirty towel outside the door and they were replaced , room was tidy and cleaned

The reception staff member who checked me in was very friendly. The room was clean and the bed comfortable. Great blackout curtains. Surprisingly there was very little noise from the nearby motorway and service station right beside the hotel. We took the meal deal which was great value. The food in the adjoining Bewers Fayre was very good, no complaints at all. Would stay here again.

The people/staff at this hotel were lovely - friendly & helpful. The breakfast was also very good. However, there were three things I did not like:- 1. The lack of any kind of lobby / central meeting area for guests to sit and wait for one another 2. I had to make my own bed on the second night as the room wasn’t attended to at all 3. Both my sheet & my doona cover (on both sides of the cover had largish yellow stains on them. While they weren’t dirty, they looked dirty, and in this age of bleach & industrial washing machines, there really is no excuse for this! Charmaine Mason