Tài Khoản Khách
ngày 3 tháng 11 năm 2023
First of all you enter the reception and it’s decent with antique and elegant vibes and it stops here. -The staff are rude -The rooms are ancient, walls are filled with cracks and dirt. The bathroom is disgusting, old and filled with gunk, not cleaned thoroughly there was hairs stuck on the walls, faucets are rusty and filthy to touch, bathtub floor haven’t been cleaned maybe in the past 5 years it’s disgusting to stand in it and look at the faucets, the water was brown with fluctuations in water pressure in both the sink and the bathtub that you can’t clean your face even properly. - The diner staff, food service workers are rude again. - the food had few options with very poor quality and sanitation, the dessert had an insect repellent smell and taste in it and the yogurt had flees. - lake Qarun area in the hotel had few chairs not enough for people, old chairs and floor tiles are cracked due to pipe change. - the pool area in not clean as well. Everything is rusty, ancient and need improvement to call themselves a 5 star hotel and a part of the Helnan chain.. Maybe it’s a good option but it’s just disgusting to stay in and needs heavy improvements.
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