Southernhay House Hotel

在埃克塞特的市中心附近的一處酒店，非常古典但優雅，鑰匙都是實體，早餐也很棒，房間裏的環境也都非常令人舒適，有機會還會再來的

Third and last stay at this hotel.  Spent £1,190 on 2 rooms for 2 nights to bring my mother for a treat.  On our second night, I was kept awake until nearly 1am by the noise of people in the bar and the staff clearing up.  I went down twice in my pjs to ask them to reduce the noise as I wanted to sleep.  The next morning the manager eventually and reluctantly agreed it would have been possible to at least shut the 2 doors to the bar and restaurant area so that the noise wouldn't have travelled so easily.  The owner was vile about it all and refused or didn't even understand that noise travels and has now banned me from returning (knowing I wouldn't)!  So don't stay in the Ivory room if you want some peace at 12.45am.  There was never anyone at reception to collect/leave keys with, and we would ring the doorbell repeatedly to try and get someone, look in the bar area etc but couldn't find anyone.  My observations on this and the consequent lack of security and possible impact on their insurance arrangements was again met with anger.    Cleanliness is also an issue - black mould in the shower, dirty carpet, clump of hair on the bathroom floor (which I had put from the shower into the bin but it was obviously dropped on the floor when the room was cleaned) etc.   No sheet on the under mattress.  Have seen from negative reviews elsewhere that this will be met with a horrible reply from the owners - they don't want to raise their standards or apologise for anything.

Arrived around midnight (as previously communicated with the hotel) as it was our wedding night. Also wrote in the notes of the booking that it was our wedding night. We couldn’t tell if we’d rung the bell properly so tried again. We were greeted with no smile or warm welcome unfortunately. As it was our wedding night, I thought we may have a congratulations note or something in the room but had nothing at all. Really disappointing. The stay was made up for a bit by the lovely greeting we had in the morning along with a stunning fried breakfast and pancakes. I’m not 100% sure it’s worth what we paid but it is a beautiful hotel.