Premier Inn Exeter (M5 J29)

Very good service and the food room as well got a good nights sleep

Avoid at all cost! The rooms were damp, fusty & mouldy. The bathroom drains were clearly blocked also as the smell was pungent from there. No windows opened so we had to sleep with a chair to prop the door open to try and get some air into the room. Being asthmatic the damp, fusty, mouldy smell excarbated my asthma and caused a terrible chesty cough all night. We couldn't wait for morning to come to get out the room. When we complained to the Manager we were told there was nothing she could do onsite other than report it to maintenance but we had to phone a centralised Guest services number if we wished to complain. What a joke! We paid £110 for a night & I very nearly packed up & went to sleep in the car for the night instead. Since staying here and reading other reviews it seems we aren't the only ones to have experienced these same issues.

I found that the toilet was stained yellow. You need to press bell to access staff, the person who came was very unfriendly and accommodating. She had made up her mind already! There is no facility to have a late check out, even though they accommodate business. I paid £157.00. It’s ridiculous. I thought they would have this facility like travel lodge etc.