Tài Khoản Khách
ngày 29 tháng 8 năm 2023
My experience at the All Seasons Inn was pure contrast. The rooms were as described. Clean, with AC - if outdated. The customer service was not only lacking, but aggressively demeaning. We were there for my wedding, and most of my wedding party was staying at the All Seasons. We were within the listed occupancy requirements of 12 people between the two rooms (3 beds in each and a couple couches). There was an issue with payment that was not brought up until we were relaxing the night before my big day. Pat came up and accosted us saying we hadn’t paid and that we needed to keep it down as we were approaching quiet hours and there had been “multiple” noise complaints - and who was going to take care of the issue of the bill. I have been apart of many college party scenes, and this was not that. We were on the porch, drinking and chilling with friends. No music, no loud noises, and no yelling. Then Pat lied and told us that occupancy was supposed to be 8 and not 12 people until we pulled up the original booking that had 6 as listed occupancy in one suite and 6 listed as the occupancy of the other. My bride confronted Pat about this, and Pat called my bride “the worst bride she had ever dealt with.” I covered the cost immediately and went upstairs to a much more stressed wedding bunch. We thought we were close to getting kicked out for no reason. Pat belittled us throughout the interaction, lied about occupancy, and gave the worst customer service interaction I have experienced in my life. Please do not stay here. I am from Carroll County, and there are many other hotels/B&B’s that deserve your business.
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