Csilla K
ngày 14 tháng 8 năm 2024
We stayed in this hotel for 1 week. Since we are a family of 4, we paid a lot of money for a suite, although the sofa was the same as in the 3 bed room, but the hotel did not allowed to stay there. The sofa offered for the kids was very uncomfy. The website of the hotel is nice and we thought they will give anything for this money. But behind these was no service from the hotel. The facility is nice and clean. on their website the offer slides, Ninja park, wibit, but it's not part of AI basis, cost extra money, what is specious. The ladies at the reception, they are really awful. If I wanted to ask something, they did not recognised me, just turned away. I don't know, whether they did not speak English or didn't wanted to help. There was only a men, who helped me. The food was OK, but it was not easy to find a table. If you found one, you needed to clean it for yourself. The staff in the restaurant at the bar and our cleaning lady was very-very kind, I liked them. So a huge thank you for all. And also a huge thank you for Pierre Angel and his team. Our suncreme was stolen, we could not buy any in the hotel and they gave us some left cremes from their storage. Parties were also good, and Pierre Angel helped us a lot. We could borrow some games from him, etc
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