Pestana Gramacho Residences

Un lieu très calme et c’est un endroit parfaitement pour se reposer et passer des agréables moments entre familles et des amis.

位置有一點偏僻但是服務很不錯，飯店還有兩個泳池可自由使用，前台24小時都會有服務生在，不用擔心沒有客服人員

When we arrived at our villa the heating was not switched on and we were unable to make it work. Later a maintenance man arrived and got the heating working but it was still very cold. The bedding was inadequate and we had to sleep with our clothes and sweaters on. The next day when we returned from playing golf the temperature had risen to 18 degrees. The bedrooms and the sitting room were still very cold. We asked for floor heaters but were told that none were available. By the third day the temperature had risen to 20 degrees, still cold but bearable. I have written three emails to Pestana to complain but their reception say that they are too busy to reply. An email to management also remains unanswered. Avoid this place, they do not know how to treat their paying customers.

Carvoeiro is very nice place to stay but not in the season. Thanks to Tripadvisor we understand that is better to stay in a place a little bet far from the hipe! So we did and hopefully! The very beautiful village was really crowded and it was wise to stay in a villa so we may cook some of our meals and spend some time by the pool. Anyhow we recommend Carvoeiro. But next time we will come out of the highest season. The Pestana Villas are top in equipment and facilities. The location is very becoming and all the environment beautifully taken care.

Don’t believe the negatives, these apartments are new, clean and have all required facilities, kitchen area, shower room and twin beds. Nice sunny balcony. There is a gymnasium on site and two swimming pools. Free shuttle bus to Gramacho and Pinta golf courses. I was on a golf trip, so exactly as i required, these are not really designed as family holiday apartments, albeit that families did seem to be enjoying them. If you want to walk. It’s only 1k to Gramacho club house and the adjacent supermarket, but remember there is the free shuttle. Staff were welcoming and helpful, I thoroughly recommend the Apartments, but if they want to improve things, a bar in the reception are, with snack options would be nice, but its not a game changer.

My husband and I stayed for a few short nights, the weather was 42 degrees but we still enjoyed it as we could jump in the pool, most times we had this to ourselves and never crowded (2 other people at most). It was good way to meet neighbours and we met some lovely people. We booked in about 9 pm which probably wasn't best as it was difficult to get around in the dark. Probably best to have a car to make life easier in getting about. The golf resort is large and the signage is not brilliant. First night to restaurant we walked which was 15-20 mins away from room and got totally lost on return journey. Eventually had to call reception who sent security man who was not pleased to come and get us. We weren't either as he turned up in a golf buggy which was really for 2 people but as we were desperate to get back we got in and I was "clinging on for my life". He was trundling along at a fair speed on a dusty windy track with no lights, Thank God we survived the first night and we have a good sense of fun and adventure! Receptionist staff were good, friendly and helpful except for one elderly Portuguese night receptionist who in my opinion should be retrained or get the sack as she never answered the phone to us or the shuttlebus driver and was pushed to help us when we walked up to reception to see what the problem was. Golf - we concentrated on other facilities as it was too hot for us to golf but did notice it was hard for some people to get earlier bookings and non members were offered mostly 1 pm onwards. Accommodation - was not luxury but had comfortable bed, shower and toilet, chair, kitchenette with microwave, kettle, fridge and crockery. Had wine glasses but no corkscrew. Patio was standard with table & 2 chairs. Overlooked swimming pool which was quiet and pleasant setting. Cleanliness - bit questionable, we had small ants on the kitchenette worktop and around the sink in the ensuite and my husband got out of bed on the first day and he had a elastoplast stuck to his back! The mind boggles as to where that might have come from as it wasn't his. The sheets had the appearance of being fresh and clean! Reported both to reception who said this was quite common for ants to get in and as to the plaster he said he couldn't understand, even when I got google translate to converse with him. Anyway we agreed he would get housekeeping to change the sheets and try and do something about the ants that day. I still was squatting or drowning ants the following day in the ensuite but the kitchenette was clear at least. Probably best to pay extra for cleaning more often. The housekeeper turned up the last day before we were leaving but thought it was bit late to bother then, but at least she gave us some clean towels. Facilities - Golf (course looked well maintained and green), some other swimming pools around the resort to use. 1 near reception and 1 by restaurant and clubhouse. Small but good gym with air conditioning and music if you choo