Sol Marbella Estepona Atalaya Park

Hotel und die Zimmern sind schön sauber neu renoviert ! Draußen leider sehr viel Lärm und die Pools sind nicht sauber ! Der Strand vom Hotel ist leider nu mit Steine , man kann nicht ins Wasser rein !!! Und schmutzig !!!!

We booked a 10 night all inclusive holiday at this resort costing over £6k for the whole family from end of July to first week of August 2024. We really needed this holiday as our daughter had finished her GCSEs, we lost my father and both work very stressful jobs, myself within the NHS, so felt we deserved something really special. However, this holiday I feel should have cost more like £100 for the whole holiday if not lower. We booked via easy jet website 2 double room, expecting two double beds in a room. Nope, to my horror it was two separate rooms so my family holiday ended up with my children being split with one of us parents in with them. Our daughter whom a has Autism, was very distressed about this and then when told our rooms were separate double rooms not two doubles in the one room, I was absolutely mortified. We had paid for a balcony / terrace and ended up over looking the area where they have the deliveries and rubbish. Not a lovely view of anything. You could see the sea, just if you leant over the balcony careful not to fall over the top and the smell of warm rotting bags in the evening was disgusting, you couldn’t have the door open. There was a permanent bright light on going into the yard below, which lit our room at night and the continuous noise from the units which I think is probably for the whole hotel was unbearable. I literally slept 2 hours on the day we arrived and cried as I just wanted to go home. I have never had a view like that or been mislead with the rooms before when I’ve booked a family holiday. As the holiday went on it was more and more disappointing. We complained 3 times about the air con not working in one of the rooms and each time told the engineer is going to look at it now. Never did. Then told its the whole hotel air con that’s gone down and is being sorted, yet we’d complained about this from day 1 of our holiday. On one eve we had to try and sleep in heat of 30.5 which as you can imagine not being able to open the door due to the smell and noise of the staff and deliveries was ridiculous. The room next door to us seemed to be the cleaners room where all the trollies etc were kept too so clearly our two rooms were the worst rooms of the entire row and to be perfectly honest, should NOT be booked for paying customers! We slept a max of 4 hours a night every night, as we’d have the staff wheeling the trollies with barrels, rubbish etc from 11 till 12. Then from 4 am every morning pretty much every hour after there were rubbish collections and deliveries. The staff would be talking so loud and smoking it was disgusting and very inconsiderate to the customers having to sleep directly over them.this area should have a permanent roof structure to dull the noise and smell not a few sail like pieces draped particially across. The bathroom door handle was falling off and again never fixed so had to be careful not to close the door for fear of being trapped. Beds were typical cheap mattresses, so hard and

Rooms were clean modern and refurbished. All the staff were very pleasant and helpful, especially the front desk staff who helped myself in my group out with a couple of situations, which were not of their doing , with great thanks from the entire group