FOUR Essen City Centre

I booked a room for 4 nights, when I checked in, the reception told me that the hotel is significantly overbooked and I have to go another hotel to stay for one night, and move back the other day, and wait for hours to check in again! The room is small, old, dirty and air condition out of order, I need to use a fan in the hot summer!

This hotel used to be good .. but now rooms looking tired and old .. not told there wouldn’t be a bath only a shower. Front of house Bar etc all ok  rooms very dirty & no net curtains so have to shut main curtains when out of shower .. staff great helpful & friendly.. its obviously owners not investing the money for an overdue revamp.. breakfast always good .. but bar / restaurant shut some nights ., so brought own beers  in & Sat in bar & used there glasses lol!! Used to be much better & coming here for 20 yrs  will think seriously about rebooking next April …

The only good things about the hotel was the location. TERRIBLE furniture, old dirty carpets, only the lobby and front desk seems to have been renovated. Extremely dated hotel BUT excellent location, right across the road from the Mall.

Everything was good

Acceptable service

I won’t go any more to this hotel ..