Atlas Essaouira Riad Resort

Clean and modern, nice bar which provides snacks and lunches

Nice hotel pity for the quality of the food. Spacious room and bathroom

good hotel

فندق جيد واستقبال جميل من كل السطاف، تعامل راقي و اكل مغربي لذيذ جذا خصوصا الفطور البلدي كان لا يقاوم

Bon séjour dans l'ensemble. Tout s'est bien passé.

No matter how loudly or frequently the management describe this hotel as 5 star, it is only 3 star as other reviews have also made clear. A 5 star hotel needs 5 star service and 5 star fittings and finish. I attach some photos I took from our room and will let the reader of this review decide whether they are 5 star or not. When we originally arrived at the hotel, we received a pleasant welcome from the attendant in the car park who helped with our luggage. After that it was downhill. We were met with a very surly and unfriendly gentleman on Reception. We went up to our rooms and were told that our luggage would follow us shortly. After half an hour, our luggage had still not been brought up. I rang down to Reception saying we needed our luggage urgently. Again I was met with a very surly tone and told I had to wait. After another ten minutes, I went down to Reception and after I insisted we get our luggage, the receptionist in a most sulky and unprofessional manner flounced out from his desk and brought our luggage upstairs. I note that other reviews have also commented on the poor service from Reception, but nothing gets done to improve matters. I sent an email of complaint to senior management about this poor service but never received anything but a holding email. My complaint was in English because I am English. The reply was written in French. This is not 5 star service. The Hotel management could have come to find me either in our room or at the restaurant during breakfast. They made no effort to do so. This is not 5 star service. 5 star service starts with senior management and it is clear from the formulaic and repetitive replies to bad reviews that they never actually address the issues but instead are frequently couched in meaningless management verbiage eg we have taken your comments to heart and we are working to improve our service. These type of comments from senior management appear frequently, but nothing ever seems to change. I'm sure I will get the same meaningless reply. As one other reviewer made clear the only 5 star feature of this hotel is the view of the sea from the rooms. I would avoid this hotel.

First impressions are everything! We stayed at this hotel as part of Grand Morocco tour. Porter took our bags from the coach and after check in took them to our rooms. The porter stood expecting a tip , our Travel package stated all gratuities, baggage handling , tips have been paid throughout the holiday for hotels, restaurant tips for included meals. So as to not-wanting pay out more money we kindly said to the porter that gratuities are paid by our local travel Company.....porter muttered a profanity, turned and slammed the door of our room. I discussed in detail to the front desk even requesting to talk to the Manager....all I got-was a half hearted apology not very interested or apologetic! All Hotels included in the trip had a better handling and knowledge of travelling groups that gratuities are already covered and were paid in advance by us the traveller. So why would we pay out more? Dinner that night, we arrived first, 10 min later a few more people came in...waitress took our order long before others but found they were served before us, about 15 min had gone by and we were ready to walk out. Other tables were waited on repeatedly yet with us we only had the waitress come by once after the meal finely arrived. Not sure what the reason was maybe the fact we were the only Westerners in the room (North American), so its apparent that judging others in this country is prevalent ....we found this "judging" throughout Morocco, its a shame that because we didn't speak french and not European that we were not treated with the same respect. There wasn't a language barrier, the staff throughout property spoke english fluently. Just to make a point..,.we have always been friendly, showed appreciation and never took the attitude of any rudeness.

Nice hotel and beautiful grounds. The room was spacious as was the bathroom. Our only dissatisfied with our room was no air conditioning. Fortunately we could open the window and cool down the room. Screens would have been nice to keep out the bugs. Breakfast was good and the omelette station was great. The spa/gym was difficult to find and the gym was adequate but not serviced.

Lovely modern hotel right next to the beach. Fantastic facilities - had massages at the spa which were excellent. Good buffet breakfast. Not many people there in April so had the large pool and sun lounges mostly to ourselves. We had a sea view on the 1st floor but this had a lot of traffic noise so we changed rooms to a pool facing room.