Kay S
ngày 15 tháng 10 năm 2024
We hope that this honest review will help potential holiday makers. Firstly, the lovely quiet resort of Santo Tomas is really beautiful with great walkways for miles along and above beaches and coves. Unfortunately to get to this walkway you have go out the rear doors of the hotel and walk through Globales Lord Nelson’s smoking area by the pool; then again suffer the smoke to get back in to the rear of the hotel, which triggered my asthma. So unhealthy and inconsiderate of non-smokers! The hotel was a BIG disappointment. It is definitely not 4 star! As others have said, rooms and balconies are small. Also the wardrobe is totally inadequate for 2 people for 1 week, let alone 2 weeks. We ended up having to hang clothes from the picture frames. We always choose adult only hotels and request a quiet room on a high floor. After unpacking (and struggling to find space for our belongings in room 512), we became aware of lots of noise from children ??? and their parents. On looking down from our balcony we discovered, right next door to the hotel, a row of bouncy castles/trampolines/children's play areas/bar & restaurant - plus a stage with many chairs for performances. The screams of very many excited children, the loud music, etc at this place ('Las Dumas') was awful for us. Next morning we waited 40 mins to speak to the rep who said she’d had a lot of complaints about Las Dumas. She helped with a room change - to 523 - a quieter room. So we had to repack, move everything, and unpack. The room was just as small and the bathroom and balcony smaller than in room 512. Much worse though was the shower - tiny and claustrophobic. Fortunately, we are slim but each of us could still only just fit in to it and had to shower with the door open, so water sprayed out into the bathroom. The pool area is disappointing with sunbeds crammed next to each other all the way round. We saw people putting towels on them even before sunrise! ?? Despite being near the beach, there is no view from the pool; just trees and other buildings around. We weren’t drawn to try and sunbathe there at all; instead we enquired at other hotels about day passes to use their pool. Prices varied from a ridiculous 200 Euros at the newest hotel, 30 Euros at Seth 55 which included use of all their facilities; and at another with a wonderful view of the ocean the friendly staff said “No charge, just buy a drink”. The food at Lord Nelson was OK the first week but only average the second, with certain foods running out to be replaced with something different. Once we asked where an ox cheek dish had disappeared to and were told bluntly “Kitchen ran out”. No apologies. The restaurant staff hardly ever smiled and seemed unhappy. No wonder with the older woman supervisor as a boss. We had to complain about her shouting at us that we could not sit at the only remaining table one breakfast time “NO! THAT IS FOR 4 PEOPLE!” We explained that there weren’t any free tables but “NO! THAT IS FOR
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