Muthu Glasgow River Hotel

It is in the middle of nowhere, Erskine has very little to offer visitors, there is a small farm with a few animals for small kids, A swimming pool in what they call the centre, Locals very friendly, but they did not like the place being use by refugees for ages. One stated they just dumped their staff and are now looking for more, she would not allow her daughter to work there. Not a nice hotel. We went and stayed in a Renfrew hotel.

Well what can I say? I highly advise you DO NOT order a spa day for two from Groupon for this hotel! You buy it, then when you try to phone the hotel to book, the receptionist continuously puts you through to the spa, where the phone is never answered! Any voicemail you may leave is IGNORED, the reception staff are completely unhelpful when you phone them back to tell them about the problem, then try to put you through to the spa AGAIN, while you’re still talking! I phoned, I complained to a receptionist, I asked to hear back from a manager, and I emailed the establishment, and NOTHING happened. Then when I phoned back one more time I discovered they aren’t even doing SPA treatments just now due to refurbishment?! Why are the hotel selling vouchers?! And why had no one told me this the first million times I tried to get through! So you’re paying money for a Spa day, and all you would get at the very most just now would be a dip in the pool with no treatments. My biggest issue is the staff and managements complete disregard for customer service and professionalism, ignoring several requests for answers. I won’t be back to this hotel, not if you can’t even speak to a coherent person at the reception never mind anywhere else. I won’t buy any further vouchers online either before phoning the hotel up first and finding out if their spa is actually open, not that you should have to, if that’s what they’re advertising! Poor treatment of customers and poor service in every aspect. Sham. Luckily I managed to get a refund from Groupon, which almost never happens, so I’m guessing they’ve had more complaints along the same line.

The rooms looks like an expensive hotel room. Very smart and the bed was excellent. But the bathroom was a let down. Shower head holder was busted. So the shower head was in the way when in the bath. Wash basin had to sink stop and no mixer taps. Hot water was scolding hot after a few seconds. Although the floor was a marble effect. When coming out of the bathroom after my bath. The floor was cold on the feet. As I went to step on the rug around the bed to get warmth. The rug is so soft (slick as snot). I slipped and landed hard on my elbow. My room was on the third floor. Went down to the bar to get something to drink. Both lifts went out of action. Had to walk down the unsigned fire escape stairs and back up. Not good. What if I was to be elderly or have an illness. Would I stay there again. Probably.