Tài Khoản Khách
ngày 17 tháng 5 năm 2025
I had an incredibly disappointing and upsetting experience at this hotel, and I strongly advise others to stay away. I checked in on the 15th at 2:00 PM, and from that moment until 6:00 PM, my room was filled with the relentless noise of loud construction directly above. The next morning, the hammering and drilling resumed again from 9:00 AM sharp. I called reception three times asking them to address the issue — they did absolutely nothing. When I requested to speak to the manager, they said they'd arrange a call back, which never happened. When I went down personally to ask why no one followed up, they casually said the manager was “on leave.” Completely unprofessional and unacceptable. Despite my repeated complaints, I was not offered an alternate room away from the noise. Instead, a staff member at reception told me to "adjust" with the sound until 6:00 PM. That’s not hospitality — that’s neglect. What’s worse, my wife got her period and accidentally stained the bedsheet slightly. The hotel showed zero understanding or dignity — instead, they charged us a shocking ₹2947 as a “stain charge.” She was humiliated and deeply offended by the staff’s tone and handling of the situation. On top of all this, they failed to provide the Wi-Fi password even after multiple requests. And one of the main reasons we booked this hotel was the promise of a pool facility — only to be told after check-in that the pool was "under maintenance." There was no mention of this on their website during booking, which is plain deception. From the unbearable noise, to the appalling customer service, lack of basic amenities, and insulting extra charges — this hotel completely failed to meet even the most basic expectations. I am demanding a full refund for this disastrous stay. The experience was unacceptable on every level. Avoid this place at all costs.
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