Tài Khoản Khách
ngày 22 tháng 8 năm 2023
On *********** we were looking for a luxury hotel near the port of Syros. There we found it! A 5-star boutique hotel with outstanding reviews. We decided to contact them directly and made the booking. The way we were welcomed was very friendly. The receptionist showed us our room #303, a Deluxe Double Room. We paid €185 instead of €202 through Booking, room only. The room was located on the ground floor next to the reception, facing the street side. People were walking by, able to peek into our room from an ample 50cm distance. No privacy unless you close the curtains. We were told the room includes two conjoined single beds without any space between them. In real life however it were two singles low uncomfortable beds standing apart from each other. The room had airconditioning however the device was quite old and made quite a lot of noise. The bathroom was very outdated and old fashioned and should be renovated immediately. The towel ring had been shabbily repaired with tape. There is no proper space to store your toiletries. Breakfast is at the roof terrace and the view is absolutely beautiful. The very poor €12,50 breakfast however again is not the 5 star you would expect. Fresh orange juice was a good start, but we had to wait for over 30 minutes for the eggs. During that time the few slices of bread were old and dry already. We had to ask for jam and cheese, which wasn’t fresh and didn’t look tasty at all. No croissants, no fresh fruit, no yoghurt, nothing at all. After checkout we were asked to pay €17,50 for breakfast instead of €12,50, because they thought we ordered all kinds of extras… Apparently we missed the breakfast in its original way. Whilst checking out we just gave the advice of renovating the rooms. Unfortunately the owner couldn’t appreciate our feedback at all and just said an old building cannot be changed. We understand that: obviously it’s a 200 year old building, but when making a reservation for an expensive 5 star hotel we really don’t expect outdated comfort. This absolutely can be improved without losing the ancient character. The only thing worth 5 stars is the fabulous view at the roof terrace. But is it worth a €185? No.
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