Hampton Inn & Suites Ephrata - Mountain Springs

Our room was very nice but our mattress was horrible lumpy very noisy my husband and I got no sleep it was bad we told the front desk and they said they could not do anything because we booked thru expedia.als I tried to get some toilet paper the whole thing fell and it was broke they charged us 10.00 I told them that also I am so not happy

Was newer clean facility. On an historic previous hotel site. Pool was nice and grounds were beautifully kept. AC unit leaked onto our rooms carpet, to be fair you couldn't detect until your shoes were off? But they were fixing it when we left.

We stayed at this hotel, as it was close to where we wanted to be. We have stayed here before. Hampton Inn is usually our go to place as they are always very clean...

Nice property in general but the front desk staff at check in and check out were not very friendly

The staff was amazing. Kudos to Jeffrey check in was quick and he checked on us during our stay to see how it was going.

We had a great stay even though the bed was very uncomfortable. Mostly because the staff was so quick to respond when we asked for anything. For an example, shower shampoo was out and they came within 15 mins to refill it and when we asked for extra hangers someone stopped by almost immediately. And the other thing is, I wish there was more storage or a dresser for out things. It was a room that sleeps 5 but there was no pull out bed. Pool was clean. Workout gym was very efficient and had everything we needed. My husband and I got a good workout in together. Gym was very basic and had everything we needed to get a pump in. Great location and easy restaurants near by.