Hôtel Restaurant les Grains d'Argent Dizy - Epernay

보통 일반의 호텔

Checked in on 12/06/25 with a group of 9 across 5 rooms. We chose Hotel Les Grains D’argent based on good reviews, but unfortunately, our experience didn’t live up to them. We arrived early evening and were initially impressed by the exterior and surroundings. However, things went downhill quickly. There was no luggage assistance not even an offer to help and I had to request a trolley to move our bags ourselves. The manager, Xavier, provided the trolley, but that was the extent of the service. The rooms are average at best definitely smaller and less equipped than a standard UK Premier Inn or Travelodge. There’s a sign threatening a €20 charge if you take the hand soap, which sets an odd tone. The bathroom was very basic and showed signs of wear, with missing grout in the shower. No safe, no mini bar, and towels were too small to be practical. To make matters worse, the in room phone didn’t work. When I went to reception to request an iron, the staff member at the front desk was shockingly rude and dismissive. He said the hotel only had one iron, and he didn’t know where it was — making no effort to assist further. Later, we asked to have drinks and were inexplicably told we couldn’t sit at the bar, despite it not being busy. Instead, we were directed to a table near the front door, which made little sense. All in all, this hotel is extremely basic and lacks any real hospitality or customer care. It might look promising at first, but don’t be misled. There’s nothing special about the rooms, the amenities are poor, and the attitude from staff especially management is unacceptable. Bottom line: It’s simply not worth the money. If you’re considering staying here, I strongly recommend looking elsewhere.

Nice hotel, well priced, clean and comfortable The hotel was very convenient, clean, comfortable, and nice overall. The service at the front desk was fantastic, they were so nice and helpful. They take you to your room and show you the amenities which were honestly pretty cool (at least for the junior suite). The interiors are all updated and parking is free and convenient (but a little difficult for our large van). The views were very nice from our balcony. My only compliant is that breakfast wasn't really worth the money. I'd gladly pay a little less and still eat there or I'd be happy to pay as much if the quality was better. But still, this is a very minor compliant as breakfast at least had fresh baguettes and decent coffee. We normally stay at a higher "star" hotel but for the price, this place is definitely worth it!

Ok Great room. Breakfast way too expensive for what it comprised of. Shame it doesn't do evening meals. Coffee didnt get restocked one day

Memorable Experience! Fantastic hotel. Great service, rooms are very clean and they take pride in their establishment. Will be our go-to hotel whenever we are in Epernay.

Outdated hotel, awful bed, bad smell in room We could check in early which was great. Otherwise it is an outdated hotel, the room had a strong bad smell, you can hear people talk in other rooms via the bathroom vent / pipes (?), the bed is AWFUL, the mattress is sagged in the middle; it’s old and needs replacement.