Vacancéole - les Demeures Champenoises Confort

Super

Very basic hotel but clean enough and did the job for one night stay. Reception only open for a few hours so check that your arrival time is within these hours as the main door is locked and only accessible by keypad. Receptionist was friendly and helpful. Plenty of car parking spaces. Had to drive into town as approx 30 min walk and was too far to walk in the heat. Supermarket on the doorstep. Breakfast was a decent continental offering. The building feels like an old hospital and has a strange feeling to it...I wouldn't like to walk around it alone at night! OK for an overnight stop but wouldn't book for a longer stay.

AVOID Don't stay in this hotel if: you like your room dark, your beds not creaky, but most of all if you would like your hotel to take responsibility for other guests being able to enter your room during the night. Around 2:30 PM we were woken up by another (drunk) guest in our room, who was accompanied by a group of friends outside. My wife was terrified. Safe to say we did not sleep much after that. The next day we took this up with the reception, where security footage showed that the door opened by itself in the early hours of the night. The door had been closed properly and locked. The hotel proceeded to do their very best to put the blame for this occurrence on us and on the guest entering our room in the middle of the night, even when it turned out the door-closing mechanism was faulty as it was not screwed onto the door. The hotel manager even tried to downplay the fact that the door-closing mechanism was faulty to us. Then, the email address they provided to us to escalate our complaint bounced (yes, we double-checked the spelling). As a result, we've lost all trust in this hotel, and we'd not be surprised if they try to blame us again for the door opening by itself due to a faulty door-closing mechanism in the middle of the night in a response below. At least none of our things were taken and my wife wasn't alone in the room. It could have been much worse than a few lost hours of sleep. We will never stay in any Vacancéole property ever again. We'd recommend you to do the same.

Accueil au top, chambre très propre et au calme, cadre sympathique. A 5 minutes à pied du millésium. Idéal pour des concerts.

Excellent séjour. Tout était super. Accueil, propreté, emplacement. Appartement fonctionnel bien situé et calme.

Je suis revenu dans ma région d'enfance et je suis vraiment satisfaite de cette location. Un accueil super, toujours de la place pour ce garer. Tous est propre, un logement très bien équiper. Tous est à proximité. Résidence calme! J'ai adorée!