Hotel Cuatro Cuatros

I traveled from CO to this resort for a destination wedding, and I wish I had known what I know now before going. I have been going to Mexico for over 40 years, and I love it. I am typically not worried too much about crime; however, visiting Cuatro Cuatros reminded me that a lot of these places see tourists as targets for theft and worse. I stayed in Casa 33, which BTW is $1,000 a night, and my car was robbed and the thief actually tried to enter the house as well. I could not figure out how they managed to take the stolen cards and so quickly get into Ensenada to use them. Then I found the hidden road next to the "security gate" that gives criminals from the outside complete access to the property, particularly the houses at the bottom of the hill. All they have to do is take the dirt road before the security station, and they can drive all the way up to these luxury houses, park behind a thin wall of bamboo and then penetrate the brush and commit whatever crimes they want before exiting quickly through the handy "door" they created (see pic). Also, see the image of the shabby "gate" supposedly protecting visitors. Pathetic and unacceptable. I have provided pictures here as evidence. When I tried to explain this to the manager and higher ups, they gave me the typical shrug and said the contract states they are not responsible for any theft during my stay. Nor are they responsible for the $1,000 tow it took to get my car back to the states so I could get a new key. After casing the situation and talking to the staff, I can tell you right now this is an INSIDE CRIMINAL OPERATION AT CUATRO CUATROS. I heard this directly from one of the staff members who was cool enough to talk to me. They turn a blind eye to these intrusions, minimize the risk, and do nothing to protect or support their guests. If you decide to stay at this property, you absolutely do so at your own risk. I feel lucky to have gotten out without something worse happening. I am a seasoned gringa who is telling you the truth, so if you are an Americano, watch your back and stay away from this place. And it's not cheap, so for the money, you could easily find something much nicer and friendlier. It's hot as hades here and they have ZERO pools on the property, except for in two luxury houses on the hill. Service is slow, and they don't give you a golf cart so you have to walk everywhere on the sprawling property. Overall, this place is NO BUENO, and I will never, ever go back.

Me and a few friends were visiting over New Years from San Diego. I'll start with the positives. It was a beautiful complex and the suites were very nice and bar bura has one of the best views ever with good food. My group stayed there over New Years for 2022. We attended their New Years ever party. It was raining which was unfortunate and they set up tents. They had an old man running the fire and many guests complained the tents were too Smokey to have a normal experience. They however did not stop the fire even when guests were literally crying from the smoke, instead they just got everyone drunk on mezcal. The 6 course dinner was not consistent and I believe my group only had 4 courses because of the disorganization. Then we tried to return to our rooms but we were muddy from the rain and tried to clean our shoes and rooms with the towels. They then charged us $98 USD for the towels. The towels were not that nice to begin with and were used. You can get brand new towels in the US for under $30 in Mexico I would expect them to be less expensive. I will be recommending my friends choose different hotels to stay at when they visit. We also had a reservation for brunch on Saturday at bar bura but apparently was cancelled with no communication. I really hope they improve their customer service because it was a cool venue.