Encuentro Guadalupe

The property is stunning, but our experience staying in Room 2 was disappointing and honestly not worth the nearly $400/night we paid. After returning from dinner, we noticed a strong sulfur/rotten egg smell outside—then realized it had seeped into our room. It was so strong it made us feel dizzy. We opened all the windows and contacted staff, who sent someone to spray air freshener and pour something down the drain. He mentioned this happens often in certain rooms, which was really concerning. We had to sleep with the windows open in the cold, and the smell never fully went away. The next morning, breakfast was a mess—we waited over an hour after ordering and never got our food, while others who ordered after us were served. We had to leave for a wine tasting with no time to eat or get ready properly. We ended up checking out early. They refunded our second night and gave us a bottle of wine, but still charged full price for the night we spent breathing in noxious fumes. For a known issue, it’s unacceptable that guests aren’t warned in advance. I’d suggest visiting the restaurant or enjoying the views, but skip the overnight stay.

This hotel is lovely. The metal pods that dot the mountain landscape lend a unique design aesthetic, but they aren’t actually super cozy inside. They are simple - for example no closet, drawers, or cabinets to put your stuff away. The beds were very comfortable. The temperature controls and blinds worked perfectly in our room and sunlight in the early morning wasn’t a problem. The chairs all around the balconies and in our room were very chic, just not very comfy to sit in for longer than a few moments. The rain shower was incredible. I think due to the septic system there was a slight sewage smell at first that the hotel was luckily able to remedy quickly. I would highly recommend breakfast at Toba. They use very fresh ingredients and the service was top notch. They also provide great margaritas while sitting at the pool. Hanging out poolside is a great activity, but if you love shade be prepared as there are no umbrellas. It’s a beautiful view and later in the day they play upbeat music. Another activity on the property is hiking. I followed the road way back into the hills and there is a lot of natural beauty to check out. The wine tasting building is no longer open. There is a very bumpy dirt road to access everything from the paved highway. Definitely bring sneakers as you travel everywhere on dirt paths.

The cabin was very clean and the staff are very friendly. The views were amazing. The pool was well kept. The view from the cabin was beautiful.Overall a beautiful experience. We got to be in touch with nature and wild life.