Banyan Tree Veya, Valle de Guadalupe - A Wellbeing & Wine Resort

I stayed at this hotel over the weekend and, unfortunately, the experience did not meet expectations for a property advertised as five-star. In reality, the service and facilities are more in line with a three-star hotel. We paid $600 for one night in a villa that, upon arrival, did not have a functioning door lock. I reported the issue and was told it had been fixed. However, when I returned to the villa, the lock was still not working. I spent nearly an hour on the phone asking to be moved to another villa, which was eventually arranged. Overall, the service was basic, and the staff lacked the training you would expect from a hotel in this category. Despite expressing my concerns, there was little interest or accountability from the team, and no manager ever came forward to address the situation. I would not recommend this hotel, especially considering the price point and the expectations that come with a five-star rating.

Beautiful property, luxurious villas, and an amazing staff. Thank you to Flor, Isaac, Angel, Diego, Gabriel, Daniel, Cecilia, Alvaro and so many others I’m missing for their incredible service. You truly made it an unforgettable experience for my girlfriend and me on our anniversary.

Exceptional staff, super clean, wonderful views and the plunge pool is so special!

Absolutely gorgeous and serene!!! Best service too everyone was extremely hospitable love love love can’t wait to go back!

Wonderful, room, very nice restaurant and the spa was great

Very relaxing place and the pools are heated which is hard to find