Mexico en la Piel

I Like everthing of this place

Great view

Hotel stay was amazing! The interior decorator did an amazing job now I want to buy the same patio furniture pieces! The hotel front desk staff member who spoke English- she was a lifesaver and helped speak in Spanish for me to my Mexican car insurance claims specialist since they didn’t speak English. She helped me file my claim and I will never forget her kindness and help! I will definitely come back to this hotel!!

I booked this property as a surprise for my husband's birthday last summer. We stayed in the room, "Chihuahua" with a jacuzzi in the back. The property and landscape are really nice and unique from where we'd typically stay during our travels. The light breakfast that is included was a plus. We only were able to enjoy it during our last morning there. The wifi wasn't working initially so we had someone come to fix it. We also had problems with the hot water in the shower. The jacuzzi water was not heated and there were no bubbles. They weren't able to fix it. Overall, we had a pleasant stay despite some things not working. However, my husband forgot his eyeglasses and they told us that they would find out the shipping cost to mail them back to us. After going back with them for a couple of weeks and they told us that they would have the owner check, I didn't get a response from them, so we didn't get his eyeglasses back. We gave up and so got a replacement instead.

This is a long review, so if you want a basic review not this one. From the moment I booked my experience with them had started out really great. Annette got in contact with me asking if there was any kind of accommodations that I might need. The trip was originally supposed to be just an anniversary trip, but I decided to make it a proposal trip as well. I contacted Annette back and told her I wanted to do something special maybe some flowers or if they had any contact that could decorate the room a bit for me and she instantly got me in contact with a lady who is a florist/ event coordinator. She also got me on contact with the chef from their restaurant. The florist lady and myself came up sub an idea and executed it, the chef asked if I wanted anything special, but their menu looked really bomb already so let him know it was fine. Fast forward to the day of my trip Annette calls me and asks if I need anything for the decoration but everything was already planned. Upon getting to the hotel it had a really nice sign outside with some rustic copper gates, and an extremely nice security, an older man named Mario, very warm person, always greeting us when we got back from going out and told us to be careful and drive safe when heading out to do something. We got to reception, finally met Annette in person and just as in the emails she was very attentive to detail and very accommodating and just a very sweet and nice person overall. You can instantly see why she's in charge of setting up the guests, she has the thing for it. After checking in, they take you on golf carts to your room from reception, and it was pretty cool that they did that, you can call reception at any time day and night to get a ride to your car if you want to go do something. We got to our room and, IT DID NOT disappoint at all whatsoever!!! The balcony had a swing chair, a table that fit 4 and 2 lounge chairs, plus a kitchen style trash can which was nice to have. Inside the room really stood out from any other hotel I have ever stayed at. Each room is styled after different states in Mexico, and we stayed st the Sinaloa room. The room had a chimney, TV, a small couch and coffee table, a big king size bed, and a little bar area that also had a his and hers long sink. The toilet was separate from the shower and the shower was long had a floor to ceiling window that felt like a frosted Dutch door because the top opened to let the hot water steam escape. In the toilet room the door had a full sized mirror. The shower had sauna like wood tiles and pebbles on the other side, with a shower head that came from the ceiling. It had huge sliding glass doors up front that all opened up completely and the back one lead to the hot tub in the background which had water jets. The restaurant was right across from us and the food there was so good! And they offered your first drink free and free breakfast. We had an amazing time and everyone was extremely friendly,

Vistas y ambiente natural, está muy céntrico dentro del Valle de Guadalupe. Muy buen servicio, las personas son muy amables. La habitaciones son privadas y con terrazas con vista hacia la naturaleza. Un lugar tranquilo confortable con chimeneas.