Brooklyn House

A little gem on the outskirts of London, but easily accessible from the city. The hosts were most helpful and welcoming. The rooms and all other areas are very clean, comfortable and reasonably priced. Close to the tube station and plentiful parking on a quiet street.

Myself and my wife stayed at Brooklyn House on Saturday, 3rd December. When I had initially booked Brooklyn House, there were rooms that were titled "double room with shared bathroom."" I selected Deluxe Queen Room, which did not state, shared bathroom. However, when I received my confirmation email, I quickly realised this was a shared bathroom. I sent Brooklyn House a message via *********** to ask if I could amend my booking as I would have preferred a room with an en-suit. The response I received was appalling! I advised that I was only enquiring. the response I got was still not acceptable. I then received another message a short time later, with a much more professional response. We arrived at Brooklyn house around 5 pm on Saturday and were met by Kate, who wasn't overly welcoming (perhaps due to our previous exchanges via *********** messenger). We stayed for approximately 30 minutes. In this time, we noticed that the room had not been hoovered and the shared bathroom was not very clean. We then left to attend our event. We arrived back at Brooklyn House around 11.30pm. The next morning, we did not want to shower in the shared bathroom as the floor was soaking wet from the previous user and again was not very clean. I was greeted by who I presume was the male that lived there with Kate. He was very pleasant and offered me tea or coffee. We then exchanged a conversation regarding the event we had attended. We then packed our things and left. On Sunday evening, I received an email from *********** around 9.26pm To rate my experience at Brooklyn House. I feel I left a fair score based on our experience, which was 6/10 At 9.35pm, I received a text message from a contact number I did not recognise. I then also received a WhatsApp from a number I did not recognise (it was the same number). This abusive message was from Kate, the owner at Brooklyn House. Please see the attached screenshots of the exchange between myself and Kate, the owner. The customer service I have received before and after my stay at Brooklyn House has been appalling! Rude and intimidating! I am shocked and feel I must bring to the attention of others the type of service that Brooklyn House is offering if you don't leave a 10/10 review.