The Setai Sea of Galilee

Stay away. Terrible Service. they will never take responsibility for their mistakes, and blame you. management is 100% complicit in this terrible service. it's ran by some clan from the villages in the area.

Very disappointed both by service and mostly upkeep & cleanliness. Poolarea dirty. People smoking in the pool. Dining room tables dirty at breakfast. Oranges not washed before pressing juice.. spa not clean at all and unkept….not worth price at all

Stayed here for our 1-year anniversary and my parents’ 40th. The villas and setting are beautiful, but nearly everything else fell short. --- The Good: Property (4.5/5): Gorgeous grounds, peaceful atmosphere, and well-kept facilities. Private Pools (5/5): Clean, refreshing, and easily the highlight of the stay. Booking a villa with a pool is 100% worth it. Villas (4/5): We stayed in both Golan and Kinneret villas. Golan villas are more spacious and private; Kinneret villas had noticeably stronger water pressure. Some pool shazes (loungers) lacked cushions, and no pool towels were provided — a surprising miss at this level. Shabbat Services (4/5): Handled respectfully. The mashgiach led short Sephardic services. Smooth and appropriate for the setting. --- The Mixed: Food (2.5/5 overall): Shabbat Dinner (3.5/5): Items like asado, foie gras, and lamb chops were offered — sounded amazing, but the execution was average at best. Desserts (2/5): Mostly parve mousse shots in little glasses and over-sweet macarons. Uninspired and too sugary. Breakfast (2/5): Very repetitive. Omelet bar was only available on weekdays. Otherwise: cheese blocks, yogurt, cereal, gnocchi, pancakes, and a salad bar. The fresh juice was the best part. Spa (3/5): Not overcrowded, but many guests were scheduled for procedures at the same time, causing a lot of waiting around. Massages were fine but nothing memorable. The scheduling system needs improvement. --- The Bad: Dining Setup (2/5): Very misleading. The “dairy restaurant” is just the indoor lounge with limited options: frozen ravioli, pizza, salad, and a surprisingly good vegan section. No table service. Only two physical menus exist. We ordered a dips platter that was supposed to include homemade bagel sticks — it arrived 15 minutes late and without the bread. Only after we asked did they say they were “out of bread.” Why even offer the dish? The “meat restaurant” is actually just a poolside bar with a grill. We didn’t eat there, but it had a very limited menu and didn’t resemble a real restaurant at all. Cocktail Bar (2/5): Located at the meat bar. The menu listed a full range of cocktails, but only 3 were actually available — all vodka with flavored syrups. The drinks were decent, but again, why offer a full menu if you can’t make most of it? Friday Night Dinner (1/5): Total chaos. Not enough tables for the number of guests coming from services. We waited over 30 minutes for staff to locate a table. When we were seated, the table was half-set with dirty glasses and silverware. It took additional time to receive silverware, tablecloths, and glasses. They eventually brought paper napkins because they had “run out” of cloth ones. Inexcusable for a resort of this category. Lobby Staff (2/5): No English spoken at the front desk. Communication was a constant struggle unless you speak Hebrew or Arabic. This created unnecessary friction during check-in and throughout the stay. Other staff at the hotel could

There is a lot of potential but maintenance really brings it down The rim is big but would you believe they mistaken body lotion with body shampoo so there was not even a body soap Breakfast they give disposable for cold drinks and the dining areas are dirty most of the time Ther is no gaming areas at all No billiard or ping pong tables and basically nothing to do in the evenings And most of all they located on the shores of the sea of Galilee and they don't even have their own swimming area ! And so on - there are so many wrong things with this hotel that really brings it down s

Terrible experience at The Setai Sea of Galilee – disrespectful and humiliating. We arrived to celebrate our anniversary after weeks of IDF reserve duty, only to be humiliated by a staff member named Nizar, who claimed to be a manager. When we returned from the shelter after a missile siren, dinner was already cleared. He told us, "Be thankful we only cleared at 9:15." Later, he added: "Nothing fell on you from the sky. You won't get money. Chill out." We were shocked. 5,700 NIS wasted on this experience. Avoid this hotel at all costs. אנחנו לא מחפשים פיצוי – רק שלא תביישו כך עוד אורחים. שילמנו 5,700 ש"ח לחופשה של אחרי צו 8, וקיבלנו יחס מזלזל, טלוויזיה שלא פעלה, ארוחה שפונתה מיד אחרי אזעקה, ואמירות בוטות של עובד בשם ניזאר שהעז לומר: "כסף לא תקבלי, תרגעי, לא נפל עלייך כלום מהשמיים." הבטחות לפיצוי? לא מומשו. לא נגיע שוב. ראוי שתתנצלו.

I was really looking forward to this vacation and had heard good things about this hotel, but unfortunately, I was deeply disappointed. The experience let me down in many ways, especially due to the poor service and the unwelcoming attitude of the staff. As someone who travels often, I can honestly say this was one of the worst hotel experiences I've ever had. I expect a certain standard of hospitality, and this fell far short. I truly hope the management takes this feedback seriously and works to improve both the service and the overall guest experience.