Squidgeroo
ngày 30 tháng 5 năm 2024
Really mixed feelings about this hotel. Held my wedding reception in The Vaults back at the end of March and the food and service from (Cryssos and Megan especially) was impeccable. The buffet was plentiful and the guests all really loved both the space of The Vaults and the food and service. Unfortunately we spent our wedding night and following night there (groom did stay the night before and is not as fussed as me) but I didn't see the room until our wedding night and was quite mortified that they had put us in such a disgustingly dirty and run down room! I didn't comment to management at the time as we wanted to enjoy a couple of days together without wasting our time being moved rooms or complaining, but as you can see from the pics the room is past it's best. Filthy stains on headboard. Stained shower cubicle and old and run down decor - this is hardly luxurious for a £200+ room. Especially for a wedding night -and something that was meant to be an indulgent treat for us. Fabulous view out of the window though, but sadly I am totally put off staying at this esaltablishment which seems to have invested all its money in revamping the bar and restaurant and is not spending anything on the rooms...I do feel ripped off and as others have previously pointed out these failings in reviews, I can only presume the management simply don't care. Shame, as could be something spectacular. So a good place to eat and drink, but I wouldn't advise staying, as seems hit and miss on the quality of the rooms.
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