61255952
ngày 29 tháng 10 năm 2024
I recently made a reservation directly on this hotel’s website and received an on-screen confirmation, which reassured me that my booking was secure. However, the following day, I received an email stating that my reservation had been canceled with no explanation or apology. Reaching out to the hotel for clarification proved challenging, and when I finally connected with someone, I was simply told that the hotel was fully booked on my selected date—again, without any apology or acknowledgment of the inconvenience. I’m disappointed by the lack of customer care and communication. For a hotel of this caliber, I expected more transparency and courtesy when handling guest reservations. I would caution others considering booking here, as similar issues could easily disrupt their plans as it did mine.
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