Holiday Inn Express & Suites Elkhart-South by IHG

I prepaid for this hotel stay on **********… Hotel charge my personal card for stay as well and have had a lot of difficulty getting this cleared up. Very displeased with this aspect of my stay… Clearly staff needs some reeducation

Lipstick on a pig. I stayed here because of deteriorating weather conditions, but its Elkhart so I opted for a reputable chain on the outskirts of "little Chicago." It was clean, but...... Walls are so thin I could hear the neighbors poop plop in the toilet. Standing in the room looking at the entry door, you could see light all the way around the door. The breakfast attendant was nowhere to be found, but then again neither were the plates, eggs, or napkins, and the oatmeal and the toppings were hard and crusty; except the cinnamon it poured out all over my beige work pants because the lid wasnt on all the way. Rest of the staff was great! Check in was terribly slow despite the reservation.

I take full responsibility for my mistake staying in this sub par property. There are two of these properties located in Elkhart, IN. One is much nicer and the other one is dirty run down and I would never stay at again. Check-in was an absolute mess. The two women had no clue what they were doing. It took 25 min for me to get a room that was prepaid through ******* they actually had to call another person to figure out how to do it. My standards for a hotel are not too difficult, clean, modern, renovated, and this place is none of that. If you want a hotel that does not have a capable housekeeping staff, does not care about the rooms, and wont train their staff then this is the place for you. Stay far away and i feel like i was completely robbed for what I paid. Live and learn but dont make the same mistake I did stay far away from Holiday Inn Express and Suites on Nappanee. As an aside I dont blame staff I blame management for not training them correctly.