Beach Club Doganay Hotel - All Inclusive

Delicious foods, nice stay

We have just come back from a week's stay. We went as a family. My review is a mixed review and based on our experiences over the week. We arrived late at night. Check in went smoothly and staff seemed friendly enough. We arrived up to our room to find we only had 3 beds, we were missing pillows, no top sheets (just blankets) and no drinks in the fridge. We mentioned at reception and waited in the room, nothing appeared. We ended up having to pull a fold up bed into the room from the hallway, this had a dirty sheet on it. We went back to reception and eventually had a fresh sheet put on the bed and one pillow (no spares like a family member had in their wardrobe). We gave up on the top sheets and drinks in our fridge, as we had asked a couple of times. The next morning we had a look around. There was no view, we just had the shops and walk way below. The bathroom was dated and in need of a revamp, it wasn't overly clean around the bath and in the cupboard. Toilet roll was sparce and I ended up having to find some myself. Beds were made and fresh towels given each day, although still no drinks in the fridge. Air con was good. Lots of storage space for clothes. The carpet on the landing on the first floor was absolutely filthy, with what looked like a couple of dried sick splatters on it. One night we also saw a cat sleeping in one of the babies travel cots that was left outside the room. They seem to leave cots and fold up beds in the lading spaces outside rooms for the next guests. The fold up bed we had to use was old, not comfortable and covered in stains. We just made do as figured if we can't get drinks and sheets in the room, then doubtful they had a better one we could use. The hotel was packed so doubt there was any others. The kids pool was enjoyable and area kept clean, although very busy. Sun beds were always available before 8.30. The Flora bar was a nice area to sit in for a drink, staff were friendly, although the soft drinks pipes were surrounded by wasps. One evening a drinks pipe was blocked and when unblocked it was because loads of wasps had become stuck up there! There seemed to be plenty of food, although as a vegetarian I found my only hot option all week was a green bean stew and a chicken pea stew along with rice and chips, by day 3 i was fed up. The addition of candy floss/pop corn/ ice cream was nice. We tried the Italian a la carte and was disappointed to find there was only one choice served. Salad, soup, beef and Mash, tiramisu. As a vegetarian, I couldn't eat the main. After, most of us came down with cramps, diarrhea, sickness. Mine was severe cramps, followed by diarrhea for the next 5 days and counting! Same with my daughter. What is the stench in the toilets by the bar and the beach toilets? Made us gag!! One night just before midnight we had a loud knock on the door waking us up,it was maintenance insisting on looking in our bathroom as there was a leak downstairs. I complained as found this unacceptable thi

Food was not all that as the food was more work less same everyday and no different variety. Massage in hotel was good and Yildiz manager gave us good rate. The girls who did massage was very good and nice. We Customer service experience was poor.