The Royal Hotel Elgin

Nice reception

Terrible place. They advertise rooms that they don’t have instead using an annex which is a fire hazard and not up to standard. Management and owners don’t bother and are never available to discuss. Avoid this place. Other hotels in Elgin that are up to the standards.

We booked for 3 nights in the Royal Hotel Elgin and were put in the annex room 2 . The hall and stair carpet were threadbare in places. Then we found Dirty pillows which we got changed. very uncomfortable bed, filthy shower curtain, dirty carpet, no cold water only one bedside cabinet, broken lampshade leaning on bulb(Fire hazard ) couldn’t switch of lights without getting out of bed. We complained and got put to another room in the annex room 8 The bed was clean and comfortable but the shower door handle was broken, the lid of the cistern was broken, no plug for the sink, toilet roll holder was broken, no bbc or itv channels on tv. We informed the manageress and were told it would be fixed that day. Unfortunately not . My partner tried to speak to the manageress but she wouldn’t communicate. We feel that it spoiled our holiday and certainly will never go back. What you see on their website is FALSE

Comfortable hotel with great staff Located not far from the rail station, an old fashioned hotel ,very pleasant staff ,really comfortable bed ,tea ,coffee in the room ,excellent choice for breakfast ,and dinner menu ,free parking,I would stay here again

The staff at the hotel were very friendly and could not do enough for you. The food was excellent and reasonably priced. The hotel is undergoing repairs and updates but does not impact in the excellent service we recieved .thank you to all the staff

This is in all honesty the worst hotel i have ever stayed at. They call there rooms superior but there is nothing superior about the whole place. Showers do not work properly in the 2 rooms that we had. Decor is shabby and things are falling apart. Bags of dirty laundry lie everywhere from the front door onwards. We were booked there for 5 nights but after 3 nights we had enough and left. The final thing to cause us to leave was the barmaid closed the bar at 8.30 on a Friday night when we had a friend join us for a drink. We had to go next door to the Laichmoray Hotel for a drink. So we decided to book a room there for our last 2 nights stay in Elgin. What a great decision that was.