D Z
ngày 3 tháng 6 năm 2025
Junior suit with spa!!! We paid a ridiculous amount for this room using the photos as a big part of the decision, it wasn't worth ¼ of what we paid. The photos need to be updated as the room was nothing like the perfect room that is shown, and to me this is totally misrepresentation of the facilities. It was rundown and even tho they had given it a coat of paint, that doesn't make up for the "worn out" bed (with a vinyl bed liner on it that was shockingly uncomfortable), "worn out" bed head, "worn out" chair, "worn out" curtains (that didn't close and let in the outside light that you couldn't turn off), not very appealing spa (we didn't use it) and stains on the toilet seat and the mould on the ceiling in the bathroom and in the grout and the fridge isn't cold. Very noisy rooms. The people upstairs decided to run the spa at 12.30am and have a party with very loud music and lots of weird noises. I asked the con-serge at around 1.30 if he could sort it out and he did apologise and went up. Unfortunately they took no notice and it was nearly 3am before they stopped. Breakfast was included but it didn't matter what time you got there, they had run out, as nothing was replenished once it was empty. We and other guests had to demand food today and yesterday, very bad service. Would I recommend this Hotel - never. If I could get a refund I would take it..
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