Tài Khoản Khách
2 tháng bảy, 2023
Worst ever hotel, 5* prices for at the most 2* service/rooms Arrived around 12 noon, room not ready was told to come back at 3 as thats check in time, we had no information on thus from either the hotel info or jet2 Room info on the hotel page is wrong, according to the reception staff this is the agent that posts this, we had booked a family room with sea view and balcony, this included what was listed in the first picture, nope didnt get that and rooms with separate bath and shower doesnt exist reception staff told us. Room was awful had to make complaint to get moved and guess what a room with separate bath and shower does exist, this was better than the first but def nowhere near 5* Couldnt eat in the hotel at lunch as no english menu, buffet dinner was what i would have expected at a 2* ended up having to eat out a lot, lifts had a mind of their own, absolute nightmare. Hotel Towels stolen from sun beds at pool, and you have to pay 15 euros for each towel you hand back, had to have someone with the beds at all times after that. Have posted a couple of pictures of the rooms, very little privacy in the family rooms, especially when you have a 12 year old grandchild with you So glad we had only booked for 4 nights as def would have been contacting Jet2 to be moved if we had booked for any longer I know the hotel will respond with “sorry you didn't enjoy your stay” well do something about the information on the hotel page and actually care about your customers and no would never use this hotel or recommend it to anyone
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