Spark by Hilton El Paso University

Dirty dirty dirty Rug looked stained room 223 had dirty walls and recliner had stains that look like blood stains Room smelled awful had to sleep with window open.sheet were yellow looking. Horrible waste of money spent. 216 shower was little messy rugs were also dirty. Tv was only set to one channel.

Where to begin. If I wasn’t 6 hours into a 12 hour trip for school I would have drove back home. It’s that bad. So I understand the concept that you get what you pay for so the bathroom is small and the TV is small and that’s fine given that I paid roughly $72. But there are some minimum expectations that this hotel does not meet. Within the first 20 minutes of me being on the bed I had to fix the “fitted” sheet numerous times. The sheets are old and the elastic is worn out. The brown “bedspread” has a white crusty substance on it. The safety latch is missing off of the door. The clock was five hours off when I arrived. When I went to turn on the lamp, there was no lightbulb in there. The pillows are flat and old. They put me in room 303, which is by itself next to the vending machines next to the maintenance closet. I don’t know what they were doing about 9 o’clock but I was trying to fall asleep and I could hear them messing around in there I could hear people coming in out of elevators. The walls are paper thin. There is damage to the carpet by my door. When I called to make my reservation, I called the sleep in call center directly and I informed them that I would be bringing a service dog with me. They informed me that I had to provide medical paperwork. That’s illegal, and it is a violation of federal law. But I had no intention on arguing with them instead I just brought the doctors notes that I had to provide my disability office at school since I already had them. When I arrived at the hotel, I went to give them to the cashier and she said she didn’t need them . And I told her that was funny “because the call center told me that I had to bring them, but that’s illegal anyway.” Also, when I was on the line with a call-center, my representative asked me to hold onto to listen to a vacation offer. Which I did not want to listen to anyhow, but I did. About 30 seconds into it a woman picks up and I told her “Oh I’m sorry I don’t know what happened. The man told me to stay on to listen to an offer” she proceeded to be very rude to me. That should’ve been my first sign to cancel this reservation. She said “well that’s what this is.” And I tried to explain to her that I wasn’t interested in hearing about the vacation offer but thank you. And she kind of laughed, and said “Without even finding out what it is?” And I said “Yes thank you goodbye.” She proceeded to say, “ so you’re not interested and you don’t even know what it is?” Again. And I said “Yes now goodbye and hung up the phone.” as a social worker, I stay in about 10 hotels a month and this was the worst hotel experience that I have ever had. The hotel is just generally disgusting never again I assumed because the Sleep In located in my hometown is decent that this one would be too, but that is not the case it is not worth your money. Truly, when you get inside your room, you will realize that they’re charging about twice as much as the room is worth. It’s not much above a cheap old, ra

I made the reservation online and requested a handicap room. After driving 7 hours I was ready for a rest. I checked in and got my room. Not handicapped..."I'm sorry. Heated pool ... I'm sorry. Dirty carpet and soiled bed spread...I'm sorry. The was the answer for each of my concerns. And it continued...no remote for the television. No drinking glass (glass or plastic) in the bathroom. A step in tub, which is impossible for most handicapped people. No ice bucket. Everything was "I'm sorry". The final straw was my 0830 wakeup call. Guess what???? No call. Again the front desk responded with "I'm sorry". Please avoid this hotel. You will find much better in El Paso for the same price.

A dump. Not sure it's even legal to put a paying guest into a room that's missing it's smoke detector (2 photos). Exterior door photos illustrate the safety of the place. Breakfast offerings include water-soaked powdered eggs and sausage of a color usually seen in a dumpster. Temperature control in the shower inoperable. Scald or freeze are the options. No screen on window, no working TV remote, overwhelming chemical smell on entering the room. Good luck!

I'll start with the pro:Upgraded clean room. Now for the cons: The front desk employees are not customer service focused. Never told of amenities or wifi at check in.Called front desk twice, no answer. Went immediately down to front desk to find front desk employees sitting in lobby talking and on their phones. When we needed to stay an extra night was told ok and room rate would be the same( I was upgraded at check in) The next morning front desk called our room and told us we needed to check out, very unfriendly on phone. Was charged an upgrade for second night and when brought to their attention said it would take 2 weeks to get a credit. No towels in room, had to ask twice for towels. Room had no toilet paper holder, no Do Not Disturb sign. Coffee maker was broken. Exterior side doors not locked at night, one had a rock holding it open, other had no lock at all. Swimming pool was not heated as advertised. Don't stay here. The location is good but there are several other hotels in the area. This is a very poorly managed property.

El peor error es elegir este hotel, si lo elegimos fue porque aceptaban mascotas, reservamos a través de Despegar y decía: mascotas se aceptan gratis, y al llegar nos cobraron 30 Dlls. extra diarios por la mascota, a pesar de que les indicamos y mostramos la reserva y la leyenda de mascotas gratis y la respuesta fue, si quieres, si no no puedes hospedarse. Nos dijeron que era regla de despegar y no de ellos. Asi de facil se deslindaron. El hotel esta muy descuidado y muy mal atendido, prácticamente hay una persona para todo en recepción, y te atienden de mala gana, también nos indicaron que hay desayuno hasta las 11 a.m. y al día siguiente llegamos a las 9:15 y la indicación era que ya no habia desayuno, que se termino a las 9, a pesar de que les dijimos que era hasta las 11 y que éramos varias familias las que estábamos ahí y nos habían dicho que era hasta las 11, no les importo y de mala gana nos dijeron que solo habia waffles y jugo. Ultima vez que nos quedamos aqui, el servicio no es nada comparado a hace unos años. No vale la pena.