Spark by Hilton El Paso University

Dirty dirty dirty Rug looked stained room 223 had dirty walls and recliner had stains that look like blood stains Room smelled awful had to sleep with window open.sheet were yellow looking. Horrible waste of money spent. 216 shower was little messy rugs were also dirty. Tv was only set to one channel.

Where to begin. If I wasn’t 6 hours into a 12 hour trip for school I would have drove back home. It’s that bad. So I understand the concept that you get what you pay for so the bathroom is small and the TV is small and that’s fine given that I paid roughly $72. But there are some minimum expectations that this hotel does not meet. Within the first 20 minutes of me being on the bed I had to fix the “fitted” sheet numerous times. The sheets are old and the elastic is worn out. The brown “bedspread” has a white crusty substance on it. The safety latch is missing off of the door. The clock was five hours off when I arrived. When I went to turn on the lamp, there was no lightbulb in there. The pillows are flat and old. They put me in room 303, which is by itself next to the vending machines next to the maintenance closet. I don’t know what they were doing about 9 o’clock but I was trying to fall asleep and I could hear them messing around in there I could hear people coming in out of elevators. The walls are paper thin. There is damage to the carpet by my door. When I called to make my reservation, I called the sleep in call center directly and I informed them that I would be bringing a service dog with me. They informed me that I had to provide medical paperwork. That’s illegal, and it is a violation of federal law. But I had no intention on arguing with them instead I just brought the doctors notes that I had to provide my disability office at school since I already had them. When I arrived at the hotel, I went to give them to the cashier and she said she didn’t need them . And I told her that was funny “because the call center told me that I had to bring them, but that’s illegal anyway.” Also, when I was on the line with a call-center, my representative asked me to hold onto to listen to a vacation offer. Which I did not want to listen to anyhow, but I did. About 30 seconds into it a woman picks up and I told her “Oh I’m sorry I don’t know what happened. The man told me to stay on to listen to an offer” she proceeded to be very rude to me. That should’ve been my first sign to cancel this reservation. She said “well that’s what this is.” And I tried to explain to her that I wasn’t interested in hearing about the vacation offer but thank you. And she kind of laughed, and said “Without even finding out what it is?” And I said “Yes thank you goodbye.” She proceeded to say, “ so you’re not interested and you don’t even know what it is?” Again. And I said “Yes now goodbye and hung up the phone.” as a social worker, I stay in about 10 hotels a month and this was the worst hotel experience that I have ever had. The hotel is just generally disgusting never again I assumed because the Sleep In located in my hometown is decent that this one would be too, but that is not the case it is not worth your money. Truly, when you get inside your room, you will realize that they’re charging about twice as much as the room is worth. It’s not much above a cheap old, ra

A dump. Not sure it's even legal to put a paying guest into a room that's missing it's smoke detector (2 photos). Exterior door photos illustrate the safety of the place. Breakfast offerings include water-soaked powdered eggs and sausage of a color usually seen in a dumpster. Temperature control in the shower inoperable. Scald or freeze are the options. No screen on window, no working TV remote, overwhelming chemical smell on entering the room. Good luck!

Staff was friendly and breakfast was good but hotel was horrible we moved rooms 3 times the second room had dead bees all over the room hotel is outdated and dirty please don’t stay here with kids also pool heater wasn’t working

I made the reservation online and requested a handicap room. After driving 7 hours I was ready for a rest. I checked in and got my room. Not handicapped..."I'm sorry. Heated pool ... I'm sorry. Dirty carpet and soiled bed spread...I'm sorry. The was the answer for each of my concerns. And it continued...no remote for the television. No drinking glass (glass or plastic) in the bathroom. A step in tub, which is impossible for most handicapped people. No ice bucket. Everything was "I'm sorry". The final straw was my 0830 wakeup call. Guess what???? No call. Again the front desk responded with "I'm sorry". Please avoid this hotel. You will find much better in El Paso for the same price.

Room 320 06-10 Pool closed – has been closed for 3 weeks. Leslie was the lady at the front desk she kept everything going. Worth her weight in gold. She was by herself. Doing wash, check-ins, fixing keys that did not work, going to rooms to deliver towels, toilet paper, cups, Kleenex – doing it all by herself. Our room – Leslie took care of many things Keys did not work “*” Sticky stain on nightstand – see picture “*” If you sit on office chair it almost flips you over backwards “*” No towels No toilet paper, just a very small partial role Desk light would not come on, I screwed in the bulb “*” Wi-Fi slooooow, but you have it Download 1.63 Mbps Upload 2.0 “*” One of the drawers was taped shut “*” Electrical plug no cover, just exposed – safety if you have kids [we had 2] “*” Had coffee maker [not use] but NO CUPS at sink “*” Took shower, but does not seal so floor was wet when you get out, but shower was nice “*” Toilet could use a good scrubbing – has ring [see picture] “*” toilet floor is sticky when you walk on it, Can hear shoes stick. “*” A/C seems to cut out at night, and you sweat with triple digit heat “*” 3rd floor no ice machine working “*” 1st floor no try to ice bucket when filling “*” Hand sanitizer cracked by elevator 06-11 - rate went up but things did not get better Still filthy nightstand not cleaned again - Sticky stain on nightstand Again, no towels, again Leslie took care of it Leslie got us cups from the breakfast area “*” Repeat items from above Pictures Trash next to the entry looked at check in Sticky stain on nightstand TWO – 2 – days Toilet clean but dirty ring in bottom Would like to see a credit for no pool and problems