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Vị trí4.5
Trang thiết bị4.4
Dịch vụ4.4
Vệ sinh4.4
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Tất cả đánh giá(77)
Đánh giá tích cực(44)
Đánh giá có ảnh/video(4)
Đánh giá tiêu cực(1)
Tài Khoản Khách
Lưu trú vào thg 7, 2023
Vợ chồng
3 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 25 thg 8, 2023
Perfect
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your interesting review of The Chedi El Gouna! We appreciate you sharing your observations about your stay Sincerely,Bahaa RadiFront Office Manager
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for taking the time to share your recent experience at The Chedi El Gouna. We sincerely apologize that your stay fell short of your expectations, particularly with the air conditioning issues, leaky bathroom, housekeeping oversights, and the overall value you received for the price.We understand your frustration with the malfunctioning air conditioner and the poorly designed bathroom. This is certainly not the standard of service we strive to deliver, and we will be sure to address these concerns with our maintenance team immediately.We appreciate you bringing the housekeeping inconsistency to our attention. Restocking amenities like toothbrushes and cotton swabs should be a routine part of the cleaning process. We will investigate this lapse and ensure it doesn't happen again.Regarding the room amenities, we apologize if there were only slippers for one person in your twin bed room. We will double-check our procedures to guarantee both guests receive the necessary supplies.We aim to provide a spacious and luxurious experience for our guests. While our public areas are designed for relaxation and tranquility, we understand your desire for more extensive grounds to explore.Your feedback about the service is valuable. We will use it to coach our staff and ensure they are delivering exceptional service that meets the high standards of The Chedi El Gouna.Sincerely,Bahaa RadiFront Office Manager
Phản Hồi Từ Khách Sạn: Dear Tianyu,Thank you for your interesting review of The Chedi El Gouna! We appreciate you sharing your observations about the guest demographics, room service, and the overall atmosphere.At The Chedi El Gouna, we strive to create a serene and exclusive environment for our guests. We're glad you found the room service to be efficient and economical. While we offer a carefully curated selection of services focused on relaxation and rejuvenation, we understand some guests may desire a wider variety.The Chedi El Gouna is designed for guests who appreciate a more intimate and personalized experience. Our smaller size allows for exceptional service and a tranquil atmosphere, complemented by the stunning scenery.We hope this clarifies some aspects of The Chedi El Gouna experience. We would be delighted to welcome you back in the future, perhaps when you're seeking a luxurious retreat with a focus on tranquility and personalized service.Sincerely,Bahaa RadiFront Office Manager
Phản Hồi Từ Khách Sạn: Dear Mangguobudingximi,Thank you for your honest feedback about your recent stay at The Chedi El Gouna. We appreciate you bringing these common concerns to our attention.We understand your disappointment with the perceived mismatch between the stunning scenery and the interior design. We are constantly evaluating guest feedback and will take your comments into consideration for future improvements.We sincerely apologize for the issues you experienced with the WiFi. We are actively working on upgrading our WiFi infrastructure to ensure a strong and stable connection throughout the resort.The air conditioning automatically stopping with the door opening is a standard feature in many hotels to conserve energy. However, we understand this can be inconvenient. We are exploring guest-controlled options to provide more flexibility.We regret the inconvenience caused by the slow heating water and poor drainage in the shower. These issues are unacceptable, and we will be conducting a thorough inspection of all bathrooms to ensure they are functioning properly.Thank you for highlighting these common problems. We take guest feedback seriously and are committed to continually improving the guest experience at The Chedi El Gouna.Sincerely,Bahaa RadiFront Office Manager
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your wonderful review of The Chedi El Gouna! We are thrilled you enjoyed your stay and found it to be a luxurious escape to paradise.We are delighted to hear that the signature Chedi hospitality, with its focus on exceptional service, helped you relax and truly immerse yourself in the beauty of Egypt. Our team takes great pride in exceeding guest expectations, and your kind words about their service awareness are truly appreciated.The serenity of El Gouna, coupled with the direct access to the pristine beach and the Red Sea, creates a truly idyllic setting. We're glad you chose The Chedi El Gouna to experience this unique destination.The expertise of our specially trained Indonesian spa technicians is another way we strive to offer our guests an unforgettable experience.Thank you for highlighting the advantage of El Gouna compared to nearby Hurghada. We believe the calmer atmosphere allows guests to truly unwind and appreciate the natural beauty of the Red Sea.We hope to welcome you back to The Chedi El Gouna again soon!Sincerely,Bahaa RadiFront Office Manager
Tài Khoản Khách
Lưu trú vào thg 2, 2025
Khác
5.0/5
Nổi Bật
Đăng tải vào 10 thg 3, 2025
Amazing hotel at great location, pleasant rooms, nice restaurants and friendly staff! Especially great service from the guest relations manager Maria Mena and the absolute best housekeeper I have ever experienced at a hotel. The only downside are that the area could be a little too windy.
Dịch
Tài Khoản Khách
Lưu trú vào thg 2, 2025
Khác
5.0/5
Nổi Bật
Đăng tải vào 10 thg 3, 2025
The staff was so friendly, restaurant was very good, perfect service from Melanya and team! Spa experience was wonderful, got a massage from Salma, best treatment ever. Several pools, and a beautiful beach with sunbeds. A must go of you want to enjoy El gouna to the fullest
Dịch
Tài Khoản Khách
Lưu trú vào thg 2, 2025
Khác
5.0/5
Nổi Bật
Đăng tải vào 8 thg 3, 2025
We stayed at The Chedi for 10 nights. This is a really lovely beachside hotel. The staff are without doubt its greatest asset. They are all very professional and well trained, friendly and courteous at all times. This applies right across the board from reception down to housekeeping. Far too many to mention by name but Milanya is a delight. They all go out of their way to enaure you have everything you need to make your stay as enjoyable as possible. The design of the hotel is very chic with lovely landscaping which creates an intimate feel. The bedrooms are quite minimalist in style but very clean and well equipped. A couple more English tv channels would have been good other than news channels. We stayed in a first floor room with balcony overlooking the beach. Whilst we didn’t actually swim in the sea, preferring the lovely heated pool, this is a very safe bay, absolutely perfect if you wish to learn to windsurf. The restaurants are very good and we particularly enjoyed breakfast on the small terrace at the back each morning. Never tasted such lovely orange juice! If you are looking for a lovely relaxing hotel in a safe environment on the Red Sea then The Chedi ticks all the boxes.
Dịch
Tài Khoản Khách
Lưu trú vào thg 2, 2025
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 8 thg 3, 2025
Excellent hotel, with very professional service, amazing breakfast and very beautiful scenery. Strongly recommend staying here if you want an upscale relaxing experience. We stayed for 4 nights and could have been more. Restaurants of the hotel are great too
Dịch
Tài Khoản Khách
Lưu trú vào thg 2, 2025
Khác
1.0/5
Đăng tải vào 7 thg 3, 2025
1 star for the beach / pools 0 star for everything else. Staff were very painful, always tripping over the staff because the place was quiet. Got locked out of the room, No hot water for the first part of the stay. The list goes on, wouldn’t recommend.
Dịch
Tài Khoản Khách
Lưu trú vào thg 2, 2025
Khác
5.0/5
Nổi Bật
Đăng tải vào 6 thg 3, 2025
5* hotel, food, drink and service are incredible. The people couldn’t be friendlier, and the service is fantastic. Breakfast, lunch and dinner are always different. Milania is amazing! They also put on lots of different experiences including paddle - which we recommend!
Dịch
Tài Khoản Khách
Lưu trú vào thg 2, 2025
Khác
5.0/5
Nổi Bật
Đăng tải vào 4 thg 3, 2025
We came with out 4months old baby. All the staff was very professionnal, and always at our service. We asked for a baby sitter for nights and days, unfortunately the Chedi couldn't provide one for the day. However we had the chance to meet Jannett, who came for babysitting at night (she is wonderful !!) Thank you Janneett and The Chedi!
Dịch
Tài Khoản Khách
Lưu trú vào thg 2, 2025
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 2 thg 3, 2025
A perfect place to come to relax in and be indulged upon by a team of enthusiastic and cheerful staff for whom nothing is trouble. To serve and make you happy seems to be their motto. Melania , the hospitality facilitator went beyond call of duty to help. Maria of Guest Relations came personally to ask if we were satisfied with the service and when we told her about early dawn checkout on Sunday y 2 March, she said she will have breakfast of our choice prepared a d packed for us to collect before departure. We have met with nothing but kindness and beaming smiles from poolside guys to Beach house Bar staff to daily room change over service to even our daily Go Cart drivers ferrying us to and fro within the hotel's well spread out facilities. We could not complain about our room with the view of the pool and the sea from a somewhat higher elevation. Bright and contemporary room with a separate toilet and a shower room and tea and coffee making facility plus a terrace to step out to was perfect. Thryboffer a huge spread of western and Egyptian choice of dishes for breakfast not forgetting fresh juices including my favourite mango! Their evening offerings of South Asian/Japanese foods were not do impressive though but they promised improvements if we visited next time. The main restaurant offers a varied menu daily and special featured cuisines too although we did not try these as we tended to be full after a heavy consumption of their breakfasts! We would definitely cone back to this quiet paradise but not in Februsry. Whilst sunny, breeze from the sea is too cold for a swim in the sea. March to.midfle April I think is the best time to come to Egypt.
Dịch
Tài Khoản Khách
Lưu trú vào thg 2, 2025
Du lịch cùng bạn bè
5.0/5
Nổi Bật
Đăng tải vào 2 thg 3, 2025
I spent the day here. It's a beautiful hotel with captivating views. The beach is stunning. The staff went above and beyond. We had a very tasty lunch overlooking the sea. Nihon bar is great for a cocktail and watch the sun go down. I highly recommend.
Dịch
Tài Khoản Khách
Lưu trú vào thg 2, 2025
Khác
5.0/5
Nổi Bật
Đăng tải vào 2 thg 3, 2025
Had an absolute blast at the Chedi, amazing food and drinks, the massage and spa team were out of this world. You are guaranteed to have a lovely time here at this hotel, the rooms are also so lovely, perfectly situated and sized. Recommend to all to come!