Oceana Resort & Conventions

Property is beautiful, staff is excellent, the only problem is, is secluded and traffic is horrible to get back to Guatemala City. Goggle map send us through a dirt road full of pot holes full of water the size of a pool, with no one around to help.. My only observation for the improvement of this resort is, for them to advice guest of this different roads.

DO NOT BOOK HERE. So we have a family trip planned for here in two weeks. Total spend about 1500 a room and about 8 rooms. So we are spending 10,000 usd. 1) They do not allow any cancellations or refunds. 2) Their communication sucks. I emailed them on March 3rd. No response. Follow up on March 8th and they finally respond on March 10th. Send another email on March 11th and get a response on March 17th telling me to reschedule out to someone on WhatsApp. I message them and I get no response on WhatsApp from their concierge. I have to send a follow up email and then the concierge responds with very little detail. Also their WhatsApp automated system is terrible. 3) Finally they do not coordinate pick up or drop off from the airport. After spending 10,000 usd expect a lot of frustration. Wish I had never booked here. After being there I was disappointed with the quality of food. There was also limited activities to do on the resort.

So... Oceana Resort as far as the construction and buildings ..green areas etc are great!! But oh my oh my the service when you check in IS HORRIBLE!! First they do not let you in the property at all until 3:00 which is check in time. That's all fine but so once you check in at the reception you then have to stand in line for 30 minutes or so to get bracelets and keys and room numbers. NO ONE TOLD US we could have been at the desk to receive those before 3:00 .. So it was a mess when we got in there not only there was a line but they only had one person giving bracelets and keys .. The place was absolutely crowded ..loud music .. if you like that type of environment you will have a blast. The pictures I saw online looked so peaceful but oh my it is the opposite. I like quiet places so I will not come back here. For what they charge even though it's all inclusive it is not worth it if you want tranquility.