Tài Khoản Khách
16 tháng chín, 2023
On arrival, late in the evening, we were told that they didn't have a room for us. We were sent to the hotel next door, The Seramer Luna. Receptionist told us that it wasn't his fault and in other words just get on with it! On arrival at the hotel next door, it was as if they didn't want us there . It was the dingiest place. I wouldn't even call it a hotel, maybe a hostel. My daughter pulled back the sheet to get into bed and was met with dirt and hair!!!! Back at our original hotel the next morning there were 14 other very angry people who had stayed next door also. I spoke with a manager who said it was a hot water issue, however the rooms were ready at 10 the next morning! We were offered lunch, a burger for 2 days with water only. Otherwise hotel was nice and pool area lovely
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