James Vignoble Hôtel, Eguisheim

Very unhelpful and unwelcoming place to stay. Insisted on taking full payment for the room 7 days before arrival or risk the room being cancelled. Then called 2,days before arrival to say that building works were taking place but no option to cancel as no longer in the 7 day cancellation period. They charged me for a breakfast I didn’t have even though they acknowledged it was an error and still refuse to send a refund. Really bad experience and a real shame given how lovely Eguisheim is.

As a 76 year old it was difficult to get around as the Hotel was a building site. Further, staff were reluctant to help with luggage. Attitude of owner and manager was disinterested and refused to engage with our complaints. The Manageress promised to review the complaints then ignored me and my e mails. Got shouted at by staff for walking through building works when entrance from basement garage do not work. Noise woke us in the mornings. Never been to hotel that was so penny-pinching. Room smelled like drainage / sewage. The staff refused to bring more towels and said we could not have more hangers till following day! Over charged us but we have not received the credit despite e mail promises. This is the most expensive hotel in the area but offers bad value.

It's 5 minutes on foot from the center of Eguisheim. It's easy to reach and there's enough parking spaces. If the garge is full, also outside. The staff is very friendly and helpful. We didn't use the pool or spa, so I cannot comment on that. Breakfast is very good, it was a bit crowded and loud. A second coffee machine or serving coffee and tea to the tables might help the "chaos". The rooms are functional, a bit outdated.

The hotel appears to have a really new ‘James’ style interior in the common areas we saw, for example the bar and the small seating area. We had high hopes for our visit as we have for some years stayed at the James boutique in Colmar which we love. However this hotel seems to be made up of a before and after. Unfortunately our room was the before (also the reception area with the dated counter and carpet). Our room had been decorated and a new carpet laid, however everything else was old and worn, the bathroom was not clean, with mould and broken tiles, the old bath was damaged, the shower rail did not control the shower head meaning water went in all directions and pooled down the outside of the bath onto the floor. The extract fan in the bathroom did not work so it just stayed humid and damp not a good place to try to dry your hair with the hairdryer fixed inside. The shower screen was old and the seal was of no use,the toilet seat was broken and the toilet roll holder and brush were really disgusting. The towel sets - one was disintegrating and weeping fluff and bits all over when being used to dry the other smelled stale. The bedroom room showing wear on the dated desk and the drinks opener ‘chained’ to the cupboard, the lighting was dated and so were the internal doors and fittings. The carpet although newly laid had come apart from the wall. The wall’s although newly painted still have 3 old hooks painted over. The bedside table lamps have stained shades. The only nod to the new was the side table and chair, curtains and the desk chair. What a disappointing and sad greeting it was for us. The manager replaced the towels which although of a low quality were clean. The two staff were helpful and pleasant. If the room is priced accordingly to the standard then this should be made clear on the booking site , however even if the room was out dated everything should and must be clean and in good working order.

A pool at the vineyard. What more could you possibly ask for? Well, in this case: super (!) friendly staff, a comfortable bed to sleep in, safe garage to park your car in and walking distance to what best resembles a quaint disney village. The breakfast is well worth it (read: there's freshly squeezed juice and local cheeses). If If it weren't for the lack of 🍷 in the minibar and an evening menu in the restaurant, I would have given this gem five stars!

During my stay , i was charged unrightfully a massage due to human mistake made by the hotel personnel.I went to the reception where they promised me to correct this. However the massage 99€ was charged anyway on my final bill. Now 3 months later i still didnt receive refund even after calling / mailing the hotel multiple times where it was confirmed i would be refunded. Very sad that i need to spent multiple hours for this due to unprofessionalism hotel personnel.