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Tất cả đánh giá(14)
Đánh giá tích cực(7)
Đánh giá tiêu cực(7)
Tài Khoản Khách
Lưu trú vào thg 1, 2024
Khác
1.0/5
Đăng tải vào 10 thg 2, 2024
went for the footy an luckily didnt stay. staff looked overworked an unhappy. prices were high. mess everywhere. canny imagine stayin there a night like ave to write more for the 200 character limit...took a look at the other reviews when a left. looks like it smells and has no heatin. canny confirm, but guess that settles that. am staying at the roseate tonight
Dịch
Tài Khoản Khách
Lưu trú vào thg 1, 2023
Khác
5.0/5
Nổi Bật
Đăng tải vào 9 thg 2, 2023
Large, comfortable, beautiful hotel. Huge room. Not far from the airport and easy to get to things we wanted to do during our stay. Big gorgeous bay windows in our room. Staff was never at the desk but they always answered promptly when we called and were accommodating and helpful. On a very quiet street so that was nice, also. Bus stop and shops and restaurants nearby. Teapot in our room. We would definitely stay here again. Staff was very warm and friendly.
Dịch
Tài Khoản Khách
Lưu trú vào thg 1, 2023
Vợ chồng
1.0/5
Đăng tải vào 9 thg 2, 2023
We booked this hotel as it was our twentieth wedding anniversary in September and we were also taking our daughter to university for the first time so lots to celebrate. After checking in, we were told by the only visible member of staff that breakfast was not included and it would be an additional amount if we wanted it. However, on our return home I checked my emails and noticed breakfast WAS included in the price when I booked it so therefore we never got it. After settling our daughter into university my husband and I went into the town to hit some bars. The owner called my husband and said he forgot to take payment when we checked in so what time would we back to make payment. My husband explained we were now out for the night and would pay when we either got home or checked out. He then said to my husband what time would we be leaving t in the morning? My husband said I don’t know why? He then insinuated that we would do a run for it and not pay! Our vehicle was in the drive so why would we and how rude? Five minutes late he called back AGAIN and this time I took the call and he asked me when would we be coming home and I said we are now out for the evening so wouldn’t make payment until the morning, he said well I need it now. So to give us peace to try and enjoy our evening I said fine I will just pay you over the phone now. Thankfully he then left us alone. We later returned that evening, just wanting a shower and bed. Put on the shower and the shower went nuts and started leaking all over the floor and within seconds the narrow bathroom was flooded. My husband called the owner who then came to have a look at it and just said I will be back, then returned with a toolkit to start fixing it. My husband said no, just leave it please as we just want to go to bed. A bed that gave us one pillow each btw, £200 for the night INCLUDING breakfast that we didn’t get, you would think we might get two pillows each!! So the following morning we went down to check out and as my husband handed over the keys he just got grunted a thanks. No how was your stay? No sorry for harassing you over the money, no sorry about the shower……..very rude I have to say. We have stayed in much nicer hotels in city centres at a much cheaper rate that have given us a wonderful stay but I would never stay in this place again. Awful.
Dịch
Tài Khoản Khách
Lưu trú vào thg 1, 2023
Khác
4.0/5
Rất Tốt
Đăng tải vào 9 thg 2, 2023
This is a very pleasant place and we stayed two nights. I like the location because I didn't want to stay in part of the Royal Mile. This is a short bus ride or a twenty minute walk to the Royal Mile. Many cafes, and restaurants in this part of town and not the tourist trap you find down the road.
Dịch
Tài Khoản Khách
Lưu trú vào thg 8, 2022
Vợ chồng
1.0/5
Đăng tải vào 5 thg 9, 2022
There was no heating! At a hotel! In Scotland! I don't think I have the words. The ratings and generous reviews are misleading and a disservice to anyone expecting to stay at something resembling a hotel. Have had more comfortable camping trips. Poorly kept rooms, no sound proofing and an invisible staff.
Dịch
Tài Khoản Khách
Lưu trú vào thg 6, 2022
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 27 thg 7, 2022
Excellent and cosy place to stay with a modern theme but keeping in character with the building itself, nice shower and great helpful receptionist who was willing to help us with all our questions and advise of good places to visit. It was like a home from home
Dịch
Tài Khoản Khách
Lưu trú vào thg 6, 2022
Vợ chồng
1.0/5
Đăng tải vào 24 thg 7, 2022
We booked a double room for 4 nights. The reception area is nothing like the website nor the rooms. The place has a very shabby feel and a strange smell. I saw the kitchen which was very small and untidy and there was a pack of bacon left out when there was a heatwave going on. I would not have eaten there. Our room had a window that didn’t open much and our bed sheets had stains on it and a ***** hair. We didn’t stay!! Very misleading website
Dịch
Tài Khoản Khách
Lưu trú vào thg 6, 2022
Vợ chồng
2.0/5
Đăng tải vào 16 thg 7, 2022
Firstly, I don't like to speak bad of anywhere without reason, however this place as so much potential but needs someone in there to manage it and bring the best out of it. It's a 30 min walk to the castle, with bus stops right outside. The room was spacious with a comfy bed and a reasonably newly refurbished bathroom and free parking which was my reason for booking in the first place( because not many places have free parking) I decided to have breakfast included and this is where it all falls dreadfully by the wayside. When we got to the breakfast room, there were cereals on show, but no milk. The bloke who we had just passed in the corridor emptying the rooms and cleaning them came in to offer us a menu, he disappeared because he was also on reception but on returning took our order(although we asked for milk, none arrived, so we gave up on cereal ) no fresh fruit available either or juice( we did eventually get juice towards the end) We had the full Scottish breakfast( sure the same guy had to go and cook it, because he was gone for an age) when it came, it wouldn't have been fit for a child. The produce was really poor and terribly cooked, we were given white toast ( never asked for any alternative) and the cutlery was all tarnished and black. This hotel is not a 4 star hotel as advertised. Second morning it again was just the same guy running around doing everything( not his fault, he did his best) To summarise, I would use this place for ROOM ONLY, but steer well clear of the breakfast, not value for money. Hope that the potential gets recognised and someone gives this place a bit of TLC, could be great.
Dịch
Tài Khoản Khách
Lưu trú vào thg 5, 2022
Gia đình
5.0/5
Nổi Bật
Đăng tải vào 18 thg 6, 2022
Clean, comfortable, and nice staff. Check-in and Check-out was very easy. The room and bathroom were very nice. It is about a 30 minute walk to Edinburgh Castle. There is public transportation, but we didn't use that option. We stayed two nights and enjoyed ourselves.
Dịch
Tài Khoản Khách
Lưu trú vào thg 5, 2022
Vợ chồng
3.0/5
Đăng tải vào 14 thg 6, 2022
Parking is NOT free despite advert (£10 a day). We stayed one night . Room was comfortable and warm. Staff were very friendly. Lots of choice for breakfast . I had a cooked breakfast and was served a small amount of scrambled eggs (about a tablespoon) and a small mushroom sliced (teaspoon serving) which was quite amusing. Shops and cinema within easy walking distance.
Dịch
Tài Khoản Khách
Lưu trú vào thg 4, 2022
Người đi công tác
3.0/5
Đăng tải vào 10 thg 5, 2022
What a mistake booking here no staff no bar and breakfast starts at 830am too late for me. Self service at the extreme when our company booking system said 4 star Hotel I expected one not 4 star bathroom with extremely soft bed and no amenities.
Dịch
Tài Khoản Khách
Lưu trú vào thg 1, 2022
Vợ chồng
2.0/5
Đăng tải vào 18 thg 2, 2022
We stayed at the Edinburgh Lodge West End from 11th February to 14th February and have a few issues with our stay. The hotel was advertised as a 4*, which was not the case at all. We arrived at 5:20pm approximately on the Friday and immediately we discovered we were unable to park on site. The main reason for booking this hotel was that it included parking and I even called prior to booking to ask if parking would be an issue and was reassured it would not be a problem. Most of the car park was taken up by a marquee and parking on site was not an option. There was nobody at reception so I rang the video doorbell and was told there was parking across the road that was free after 6. So immediately we had to pay for 40 minutes of parking on the Friday and additional parking on the Monday from 8:30am onwards. We had already been advised that a self checkin service was in place due to covid which was not a problem however when we entered the room and turned the heating on the radiator made a lot of noise, so I went back to the doorbell to ask if it could be bled. The staff were very quick in coming to attend to this and offered us another room as the radiator was still making noises, however the other room had a much smaller bathroom and the radiator wasnt on to see if the problem would persist here, we could also hear guests in the next room clearly so decided to stay in our original room and only have the bathroom radiator on. On the saturday morning, the man who bled our radiator was running reception, the dining area and the kitchen by himself. We ordered 2 english breakfasts and when they arrived the sausages were raw and the scrambled egg was very undercooked. We could see that the man was busy and the place was understaffed so did not complain but we have photos to attach. On the Sunday morning, I ordered the vegetarian breakfast to avoid the same issue and my partner reordered the normal breakfast. There were 2 members of staff working on the sunday and it was apparent the service was much improved. The meat breakfast had a chipolata this time and was cooked however the vegetarian breakfast which advertises a veggie finger came with a fish finger. The waitress claimed it was a fish fishless fish finger but the lady on the next table had ordered the same breakfast and recieved a breaded vegetable finger so this seemed unlikely to be the case. On the Sunday night, the fire alarm went off and calls to the WhatsApp number went unanswered and nobody could be found throughout the building. Somebody finally answered a phone call to the number provided and came to switch the alarms off which had been blaring for around 10 minutes. Had this of been a real fire, I am not sure what might have happened as no staff arrived or were even aware of the alarms. The bedroom was very dusty and the bathroom was designed like a wet room but the shower sprayed into the room with nowhere to drain creating a soaked bathroom and no option but to use the towels to stop
Dịch
Tài Khoản Khách
Lưu trú vào thg 1, 2022
Khác
4.0/5
Rất Tốt
Đăng tải vào 17 thg 2, 2022
Bus stop right across the road into city centre about 10 mins away. Haymarket facilities just a few minutes away. We had to park car n street a few minutes away as large tent in one area taking up parking spaces but it does tell you this will be the case when rugby is on. Room a fair size. Plenty of power points. TV, tea/coffee facilities, iron, hairdryer, 2 pillows, toiletries in bathroom. Large shower. Breakfast had choice of a couple of fruit juices, 3-4 cereals and cooked breakfast. Staff friendly.
Dịch
Tài Khoản Khách
Lưu trú vào thg 8, 2022
Gia đình
1.0/5
Đăng tải vào 11 thg 9, 2022
€175,- pro Nacht plus €15,- Parkplatz und €25,- für das Frühstück sind eine Ansage…dafür bekam man ein schäbiges, schmutziges Zimmer. Die Duschtemperatur liess sich nicht einstellen, das Frühstück war eine Katastrophe - dauerte ewig, schmecke nicht und ich bekam es danach mit meinem eigentlich sonst unsensiblen Magen zu tun. Einzig die Lage war OK. Zimmer wird nur auf Verlangen aufgeräumt.