Tài Khoản Khách
ngày 16 tháng 3 năm 2024
We have a powered site for our caravan. come here every year for the cricket tournament. book site next to fellow team member 1 yr in advance. arrive this year to find they have moved us from our site of 2 yrs to another across the road. our friends still in original site. when i queried why are we moved, REPLY was we reserve the right to move anybody to any site. sites are not guaranteed. i would think that when someone books a specific site 1 yr in advance (and same site for the previous 2 yrs) that the absolute the management should do is advise before you have traveled 5 hrs towing a van and you are standing at reception. They have the right to relocate you but i should have the right to cancel if i am not happy, in advance not on the day. Very poor communication, and customer service for comeback clients. Park has a lot of our team members staying here, we will be discussing if we come back again.
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